Hello Fellow Rodinhooder's,
As a fellow member, I'm looking for help from anyone. The whole story is like this:
I was a customer of Rcom using their internet services with a monthly rental bill of Rs.800. All was good for a good year or so, however suddenly in Nov 2010 I got a bill for Rs. 11000. This obviously isnt legitimate and I asked Rcom for a clarification. They didn't and suggested to cancel the connection, which they did by collecting their stuff. All of a sudden, mid of last month from some person stating he is a lawyer from the Delhi Court and said I have to make the out-standing since I didnt respond to their court case. He only gave me 1 hr and said if you dont make the payment, he'll file the case and I wud have to b arrested and presented in Delhi. honestly, this shocked me and i made the payment.
What i wanted to find out was, is this doable by reliance. Can they extort money like that? there was no justification of the cost, no proof whether i used that content but was sickening to be at the receiving end like that. Really appreciate if any fellow rodinhooder could help me through this situation.
Your Fellow Rodinhooder
It is indeed true that when these companies call for the 1st time, it is normally their own employees posing as lawyers. Don't panic. But in the long run if you dont take any action, they can go to court for bill settlement. Obviously they cant get you arrested, but yes they can create lot many problems and frustrations. Our IT act is strong in dealing with these kind of problems but the problem is that we dont know how to approach. For all telecom companies, there are different levels of grievance mechanism.
1st level - Talk to customer care executive and register a complain from your side that the bill is high and you have not used it. Ask them to tell you the details of calls / data usage, etc, etc. Do remember to take a complaint number, and jot down the name of CC executive and date & time of call.
2nd level - If they dont listen then go to nodal office. Its number, email id and everything is mentioned in all service providers website. Again take ultimate care in taking a complaint number.
3rd level - If still the problem remains unresolved, then you can approach Appellate authority. Again you will find his details in website of RCOM itself.
It is mandatory from TRAI to mention this complete procedure of grievance handling on each and every service provider's website. I have personally faced problems from many service providers in past. Normally when the CC exec is unable to resolve your complaint, ask him to connect to his senior. At this point nearly all the complaints get resolved. Maximum I have gone to nodal office of Airtel, and I got the resolution whitin 2-3 days.
Hope you get your resolution soon.
Awesome replies Rodinhooders... love this place for this reason. I can't think all of you'll enough and above all Alok for building this forum. Kudos!!
I think its time we need to have something in place that can prevent more people from getting scammed the way I got. Lets get creative to understand ways in which we could circulate this information outside to the world and f**k these telecom companies who are trying to swindle us for their losses.
Its now become my priority to ensure no one else goes thru this trouble. Any ideas?
I've heard exactly the same twice before. Only the amount was bigger.
I faced a similar issue with Vodafone. Problem is most of us get 'phat' at the sound of legal notice and think we do not have the resources to fight it out in the court and submit. Idea is not to show you are weak and going to get bullied around easily. When I received a legal notice (though the amount was really less I refused to give in on moral grounds), following is the mail I shot back to them. Post that we had a constant exchange of mails but they knew I wouldn't let them bully me around. Finally I got the matter settled on my terms.
My only advice to user would be the following:
>> In case of dispute,simply switching your service provider is not the solution. It is postponing a problem. Call the customer care, bring your problem to their notice and record the details like date, time and complaint number.
>> If the amount is very small, be rest assured even the service provider would not be keen on dragging you to court. End of the day they have bigger 'bakras' to hunt on. So even they are looking for a settlement but this is just a tactic.
>> Be very clear in your communication and as far as possible have your communication over mails as it serves as a permanent record. In case you have had a phone conversation, take the concerned person's email id and shoot a mail across summarizing your conversation. This would help you furnish records of your conversation for future reference.
>> DO NOT PANIC WHEN YOU RECEIVE A NOTICE. IF YOU HAVE ANY LAWYER FRIENDS CONSULT THEM ELSE YOU HAVE A GREAT FORUM LIKE THIS WHERE YOU CAN ADDRESS YOUR PROBLEM AND ENOUGH PPL ARE THERE TO GUIDE YOU AROUND (provided you are on the right side of the court). Cheers
>> Very important. Unless it is a settlement in real settlement sense, insist on taking a letter stating that the outstanding dues have been cleared. Make sure they do not write "towards settlement" or something similar as this might effect your CIBIL (credit) score.
Dear Thakur B Singh,
This is to inform you that your concern has been noted. Please share your contact number with us so that we are able reach you. Our team is eager to help you.
Haha... Why don't you guys share your numbers as well as the fraud lawyer??
Jai Ho Rodinhood
Very true Satish. RCom want us to share our numbers but you can't share yours as well as the "fake" lawyer who called up threatening arrest. I wonder is this the eagerness you'll are extending to help. Anyways, my contact details are: 91 98807 20640.
I think you missed the context.