Preface by Alok on 31/3/2013:
On February 13th, 2012, Deepak Sharma started this post on therodinhoods.com. It took 20,000 page views, 193 comments and innumerable cases of cheating, complaints, follows ups and god knows what to put an end to this menace???
I know 'Caveat Emptor' (Buyer Beware), but what when we become BEWARE?? what happens then??
Original post by Deepak:
Browsing the HeadStart Community Google Groups post today I found out about this very shocking complaint; more like an outcry for help. Sharing the whole situation & my online Jassosi.
Infosecure Consulting Pvt. Ltd.
B-26 Second Floor, Sector 8
Noida, Uttar Pradesh -201301
I also found so many other similar complaints on web :-
THIS COMPANY CLAIMS ON THERE WEBSITE THAT "timtara.com is Rated No. 1 for “User Experience” by Dataquest Magazine + Sapient-Nitro Research in Jan'11 within 7 months of launch."
DELIGHT MORE SOUNDS LIKE CUSTOMER PLIGHT. What do you think?
update: e-mail sent by the timtara.com ceo to me (Alok) and deepak on 17th Feb 2012
---------- Forwarded message ----------
From: Arindam Bose <email@example.com>
Date: Fri, Feb 17, 2012 at 5:24 PM
Subject: Re: COMPLAINTS AGAINST YOU
To: Alok Kejriwal <firstname.lastname@example.org>
Cc: Deepak Sharma <email@example.com>, firstname.lastname@example.org, Tajender Khurana <email@example.com>
Alok / Deepak :
Yes I agree its bad.
No excuse - but we are doubling our turnover for the last 3 months. And we are a little over a
year in biz. The organization and the fulfillment (team, sourcing etc) could not keep up with
the speed for Dec and Jan. Because we are new some customers panicked and others who
got on time were delighted.
We reached out to the affected customers, toned down our marketing, strengthened supplier
relationship and just about come out of the "delay" phase.
Try us out sometime.
MD and Chief Customer Officer
UPDATE: 31/3/2013 - Timtara Bosses arrested
— Deepak Sharma (@IntellectAssets) June 11, 2012
— Deepak Sharma (@IntellectAssets) June 11, 2012
UPDATE 24 AUGUST 2012 - TIMTARA EMAILS NOT WORKING; try tanu & tejander, what is happening Timtara going bonkers?
Yes its truly a very unfortunate situation that we are allowing this company to cheat so many people all the time. I'm starting to wonder if they fullfill any of their orders at all or not. One way of soing this is filing a compalint at your CC company to reverse the charge & then going forward to file a complaint with consumer court.
HI, I had ordered one product on 7th May and after doing lot of follow up with them I received the product on 5th June. To get the product it is really hard job to do. you may take help from ccavenue if you have done online payment. they will acclerate your query to Timtara. another bast thing you can do that if CC avenue also not replying. if your payment done through credit card you may raise the dispute by filling dispute form in that one clause if marchant has not delivered your product then you can ask him for refund. so something will work and you will get either product or refund, but again never visit to Timtara is mine kind advice for all.
Thanks for bringing this up. I've repeatedly said this, 'prevention is better than cure'. It's your hard earned money, do not just go up burning cash just cos a site has bogus claims & showcase false advertisement (in case of Timtara, they have/had several false & misleading claims like dataquest rating etc put up on site) None I repeat none of the user comments they boast actually relate to real users. no social media campaign to prove otherwise. people are just talking shit about them everywhere.
I have really lost patience with this company, I'm getting over 1 query per day since I've put up the post here. Please Google the site you are buying from, contact visa/MC for a refund if CCavenue is non responsive but the Risk team is quite active as evident from several emails that I've received from them, but unfortunately none resulting in prompt action from Timtara (Timtara doesn't even bother to respond or cc the risk team in any emails). I'm starting to wonder why haven't CCavenue dropped them till now. That's just too much bad PR.
Hi Deepak, Thank you for all your help in supporting those cheated by Timtara. I've noted down all points / suggestions given in this forum.
I am also one among those and here are the details. I've ordered a Epson Printer on 18th May and yet to get the product.
Order No. 10257834
Transaction ID - 10114215
Amount Paid - Rs.2998
Delivery Time - 10 to 15 working days.
I've called the customer service number (01353051500) more than 50 times in the past one week, everytime they will assure me a call back or a mail confirming the status of the order but I had never received any information so far.
Sometimes I get a message saying that the above number is not in service. Can you imagine this? Most of the times they guys will simply disconnect if I ask for their supervisors or floor manager.
At last I came to know about this site. I'll be mailing a complaint to Noida police as suggested and also ccavenue.
Let me see where I'll end-up. Hoping to get the product or money back.
Kudos to your support and let's together teach them a lesson.
yes these are correct you email to Technical support and Cardholder support. also at Timtara to "Raja Singh" a href="mailto:firstname.lastname@example.org">email@example.com>, he replies sometimes. also you may call the customer care numbers given on CCavenue site
Harassed / Cheated by Timtara?
Timtara Order id
Order Placed on
Item (name and make)
Delivery promised in (working days)
Number of Reminders sent
Status (No-Delivery / No refund)
Dear Deepak and other friends,
I also had the misfortune of being another victim of timtara.com. I had placed an order for Whirlpool Microwave on 18 April 2012 under Order No. 10238972 and paid Rs 3540 through SBI netbanking. Till date I have not received the product and the so-called Support is pathetic. They keep on giving false and misleading information and seems to be trained in lying and duping. Please help me out of this pain and agony of feeling cheated. Best Regards.
Call ccavenue at any of the given number :
91 - 22- 67425555
Hope You Get Your Refund Soon!