Replies to This Discussion

Permalink Reply by Vishal B on March 9, 2012 at 6:23pm

Guys,

I had my order (of Rs.29899) which was canceled on 17th Jan 2012. Finally, thanks to Vikalp and his idea above, I got a mail from CCAVENUE confirming my refund.

Thanks Vikalp ... you rock man!

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Permalink Reply by Raghavencdra Y on March 28, 2012 at 10:23am

hey vishal,

hw r u...can u please tell me how can u get the money back. how its started refund. to whom u contacted. Please help me with info.

Thanks,

Raghu

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Permalink Reply by Vishal B on March 28, 2012 at 10:25am

Hi Raghavendra,

I followed Vikalp's idea. Fortunately for me, Vikalp helped me out with bulk email sending.

All the best,

Vishal

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Permalink Reply by Arun on March 28, 2012 at 8:41am

how do you send such bulk mails, even i have been cheated with value of rs 15000. please advice.

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Permalink Reply by Rajeev Mahatma on February 15, 2012 at 12:36pm

As mentioned last time, the case filed had a hearing today at Rajsamand, Rajasthan.

TimTara had sent their employee with a cheque of Rs. 6500/- 

So by keeping the cheque and the product, we have compromised.

The product was purchased for Rs. 5790/-

I wish good luck to those who are chasing the company or filing the case against them..

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Permalink Reply by Alok 'Rodinhood' Kejriwal on February 18, 2012 at 12:54pm

And this is the mail Deepak and I received from the CEO yesterday:

---------- Forwarded message ----------
From: Arindam Bose <abose@timtara.com>
Date: Fri, Feb 17, 2012 at 5:24 PM
Subject: Re: COMPLAINTS AGAINST YOU
To: Alok Kejriwal <alok@games2win.com>
Cc: Deepak Sharma <outsourcingfocus@gmail.com>, customerfirst@timtara.com, Tajender Khurana <tajender@timtara.com>



Alok / Deepak :

Yes I agree its bad. 

No excuse - but we are doubling our turnover for the last 3 months. And we are a little over a
year in biz. The organization and the fulfillment (team, sourcing etc) could not keep up with
the speed for Dec and Jan. Because we are new some customers panicked and others who
got on time were delighted.

We reached out to the affected customers, toned down our marketing, strengthened supplier
relationship and just about come out of the "delay" phase.

Try us out sometime.

Cheers.

-- 
Arindam Bose
MD and Chief Customer Officer

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Permalink Reply by Akshay 'Backpacker' Chhugani on February 18, 2012 at 1:07pm

Its strange that d mail starts with "NO EXCUSE" but is followed by excuseS !

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Permalink Reply by Deepak Sharma on February 18, 2012 at 5:24pm

Problem is they are willing to take ownership & know the problem. Yet they are helpless. I think what they need to do is refocus on priorities & concentrate on core competencies & leave logistical support & customer service to people who know the business. Heck even outsource it for a while, it may cost you more in short run, may effect the burn rate but it will surely help them in longer run. I'm yet to write a reply.

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Permalink Reply by Akshay 'Backpacker' Chhugani on February 18, 2012 at 6:00pm

I cldnt agree more....making less profits is still acceptable rather than spoiling ur Brands image specially at a startup stage !

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Permalink Reply by Rabi Gupta on February 18, 2012 at 1:08pm

Akosha gets hundreds of complains from Timtara ;) these are just 4 :D

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Permalink Reply by Deepak Sharma on February 18, 2012 at 5:21pm

That's very unfortunate, I wonder if Ashoka have any stats available with them; about how many complaints filed, how was the resolution etc. etc. I'm in touch with the CFO of the company to resolve problems for couple of people. Let me know if Ashoka needs any contact info or assistance in the regards. I could find only 4 complaints since I was doing a preliminary research; I'm sure there would be more.

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Permalink Reply by Alok 'Rodinhood' Kejriwal on February 18, 2012 at 8:15pm

The proof of the pudding will happen when we see this complaint being addressed.

I MEAN IF BUSINESS IS GROWING LEAPS AND BOUNDS, THEN WHY WILL TIMTARA NOT PAY???

This was the message I received in my FB wall:

Wednesday

Abhishek Daaga

• Dear Alok,
  
  Greetings for the day!
  I am a friend of Aditya Singh, have heard a lot about u from him. Also am a reader of Rodinhoods.
  
  I am a supplier of Kitchen & Home appliances to all major ecommerce portals in India. I am stuck with TIMTARA.com & have sent a recent mail to them (included below) How can I recover money from them ?? Can u guide me from your experience as this is a very big money & hard earned money.
  I am trying to reach everyone in their office & also learnt my os is very less they have to pay few vendors 5lakhs+.
  
  I will be very grateful if you can give me some way out.
  
  Best Regards
  
  Abhishek
  +91-9886114520
  
  Dear Sir/Madam,
  
  There is a pending outstanding of TIMTARAFollowing my telecon with Arindam Bose earlier this month, he had committed me of the payment due to my firm, but after sending several emails & phone calls also there is no response, Kindly let me know how I should take this further, as the outstanding is a small amount Rs:17291/- in your books. Kindly clear the same at earliest for a good relation between us. Or I will have to send a legal notice & hire recovery agents to recover my money, I am forced to use these words as no one picks my calls from your company (Arindam Bose/Rahul Biswas/ Tanya). I hope you take this seriously & resolve this at the earliest. I have a lot of Internet Bloggers & VC friends in the industry of Internet ecommerce as I am from a Internet Mktg background, I will have to ruin your name everywhere with a PRESS Release with TOI aswell, stating u r offering discounts to acquire customers at the cost of your vendors.
  
  Warm Regards
  
  Abhishek Daga
  Shubham Enterprises
  +91-9886114520
  080-41104405

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