Abhik Prasad
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  • Gurgaon
  • India
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Abhik Prasad's Discussions

Rethinking Customer Service
7 Replies

A friend of mine had booked hotel rooms for her boss on one of the…Continue

Tags: travel portal, customer service

Started this discussion. Last reply by Jitendra Gursingh Jun 21.

Is your startup making the world a better place ?
5 Replies

A few days back, I was browsing…Continue

Tags: club, bite, startups, food

Started this discussion. Last reply by asha chaudhry May 29.

Pre Order 'The Blueprint'
4 Replies

We had launched FINQA, a fee based financial…Continue

Tags: money, finance, personal, book, startups

Started this discussion. Last reply by Abhik Prasad May 2.

Introducing StartASip.com - Fund your goals.
3 Replies

It's been slightly more than a…Continue

Started this discussion. Last reply by Abhik Prasad Mar 28.

 

Abhik Prasad's Page

Latest Activity

Abhik Prasad replied to NIKHIL CHANDRA's discussion How to Monetize Fashion Brands Co. through Equity Dilution ?
"Hi Nikhil, here is an alternative thought...If your sales and profitability projections are robust, have you considered bank funding ? With this way, you will not dilute equity and can hold out for better valuations in the future. Or you can look at…"
Jun 25
Jitendra Gursingh replied to Abhik Prasad's discussion Rethinking Customer Service
"Whattay post and whattay a"
Jun 21
Abhik Prasad replied to Keerthi Kadam's discussion What else can be sold for Rs.100?
"hmmm...are you trying to do a fiverr for india ?"
Jun 19
Alok Rodinhood Kejriwal replied to Abhik Prasad's discussion Rethinking Customer Service
"Abhilk, I wrote this 3 years back: A few weeks back I invested a princely sum of money to buy my Airmax 2010 Nike shoes from the flagship store in San Francisco. Last week, just before traveling again, I washed my shoes and was aghast to see a big…"
Jun 14
Nitin Binhani replied to Abhik Prasad's discussion Rethinking Customer Service
"Not really surprised, far too many companies suffer from inside-out operations (meant to satisfy internal organisation rather than being customer-centric). Little wonder that companies with average or poor customer experience lose half their…"
Jun 12
Amit Arora replied to Abhik Prasad's discussion Rethinking Customer Service
"Good one Abhik !! Agreed that companies should always think of Support as a Profit Center instead of Cost Center. "
Jun 12
Abhik Prasad replied to Gurudatt Nadiger's discussion eCommerce: Do you know the seller's story?
"Yep, it will definitely help potential future sellers get a reality check and get off the rose tinted glasses. However, I don't quite agree that buyers are ruthless... some of them will be unethical but most of them are looking for a good deal…"
Jun 12
Melbin Thomas Jose replied to Abhik Prasad's discussion Rethinking Customer Service
"This is a real pain point for any consumer in India and customer service of all companies are pathetic. Just got off the phone with my mobile phone customer service who couldn't even understand my problem Me and my team working toward a…"
Jun 12
Abhik Prasad replied to Abhik Prasad's discussion Rethinking Customer Service
"Thanks Asha :) Yep, I already emailed him yesterday."
Jun 12
asha chaudhry replied to Abhik Prasad's discussion Rethinking Customer Service
"i love this post abhik! by and large, customer service in india sucks across most industries. i think it's lack of training + incentives. i don't think employees realise the impact of good customer service vs bad customer…"
Jun 12
Abhik Prasad posted a discussion

Rethinking Customer Service

A friend of mine had booked hotel rooms for her boss on one of the top 3 travel booking portals in India. Let's call it xyztrip.com 3 hours before her boss was due to check in at the hotel in Malaysia, he realised that the reservations were in my friend's name instead of his name (since my friend had paid by credit card she had mistakenly entered her name as the…See More
Jun 12
Abhik Prasad replied to Swapnil Chavan's discussion What are my chances? Can I get through this storm?
"Swapnil, Were you planning to raise money without having any clients (paying ones ) ? Have you considered trying to monetize the version 1.0 of your product, especially to non tech founders who are probably at a loss on how to go about evaluating…"
Jun 12
Abhik Prasad replied to Gurudatt Nadiger's discussion eCommerce: Do you know the seller's story?
"Ok, I am not really sure what the brouhaha is about...it's business at the end of the day and no one is forcing you to sell on a particular platform with a gun to your head. If you don't like marketplace's policies, why are you still…"
Jun 11
Abhik Prasad posted an event
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Secrets for Successful App Monetization at Knowlarity Communications Office

June 12, 2015 from 4:15pm to 8pm
Are you an App Developer or looking to start an app based business ?Come attend this Masterclass organized by Google Business Group Delhi. The event will include talks on the following topics:Monetization strategiesImplementing monetizationAccess to an entirely new marketBenefits of incentivising users to pay for added functionality over free-to-use apps and advertising-based revenue modelsSpeakers and agenda as below:…See More
Jun 9
Abhik Prasad replied to Anirudh Ashok's discussion From Prescription to Subscription
"Hi Anirudh, Apologies for the delay in responding to your post. It's a very interesting situation that you have and here are some thoughts which have been running through my mind over the last couple of days. I think you you should start…"
Jun 6
Abhik Prasad replied to asha chaudhry's discussion ASK ABHIK about Starting Up/Idea Validation/Marketing
"Hi Anirudh, Apologies for the delay in responding to your post. It's a very interesting situation that you have and here are some thoughts which have been running through my mind over the last couple of days. I think you you should start…"
Jun 6

Profile Information

Just a line or two about yourself! e.g. What do you do? (marketing/content/advertising/entrepreneur/student/homemaker etc)
Director at Experia Media / Co - Founder Finqa.in
Your personal Facebook or LinkedIn profile or Website 'About us' link that IDs you (please copy & paste the link correctly from the browser)
http://www.finqa.in
Where you currently work or study?
Digital Advertising, Design, Marketing, Personal Finance

Abhik Prasad's Blog

The Humans of New York

Brandon Stanton is a street photographer in New York where he takes portraits of people from all over New York City. He is also popularly known as HONY, which is short for the name of his website 'Humans of New York'. Its filled with slices of life in NYC and wildly popular…

Continue

Posted on March 3, 2013 at 7:31pm — 6 Comments

The Experience is Everything

This year, my birthday present came early.

On friday afternoon, a friend called and asked me to reach Nizamuddin Station by 6:30 pm (On being asked why, he replied it was for some confidential ‘office’ work and would explain later) Since I trust …

Continue

Posted on October 30, 2012 at 9:30am — 4 Comments

Starting Up ?

Read this interesting article in the Economic Times about how people find it difficult to quit their jobs despite being miserable and planning for a long time.

Yes, I am all for following one’s passion and doing what they love but the mantra should be taken with a pinch of salt, especially in this day and age when…

Continue

Posted on February 8, 2012 at 12:44pm — 1 Comment

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