"I guess its true to the customer service ethics. Recently had to book air tickets on Jet Airways. Booked and paid through bank transfer, and immediately Jet airways site crashed. Money was gone form my account. As I had to travel again, spent the…"
Angelo Sean Lobo's Page
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Angelo Sean Lobo commented on Suresh Mansharamani's blog post How should a company response in case of default "The Tylenol Crisis"
"Suresh, I'm sold on your site! Have already placed my first order..."
Angelo Sean Lobo commented on Suresh Mansharamani's blog post How should a company response in case of default "The Tylenol Crisis"
"Suresh, the URL for your site is incorrect. It's missing an 'e'. Should be perfumecrush.com/"
Jitendra Gursingh (Stuffcool) commented on Angelo Sean Lobo's blog post The Best Customer Service I've seen in 31 years!
"Awesome! We @ www.stuffcool.com have also set our benchmark as Flipkart. The amazing levels they have achieved almost in every field of e-comm i.e. logistics, CS, UX etc. are really high! A case study for every company, whether e-comm or no!"
Nishant Agrawal commented on Angelo Sean Lobo's blog post The Best Customer Service I've seen in 31 years!
"I first came across Flipkart 3 - 4 years ago. I ordered a book. The one they sent had the same title and author, but a different translator (it was a Russian book). I emailed them asking for a replacement. The next day I was told that they had…"
Amitabha Saha Roy commented on Angelo Sean Lobo's blog post The Best Customer Service I've seen in 31 years!
"Customer complaints are often the best opportunity to convert into Customer delight experiences. If only they are handled like the experience you had."
Alok 'Rodinhood' Kejriwal commented on Angelo Sean Lobo's blog post The Best Customer Service I've seen in 31 years!
"Awesome!!!"
Angelo Sean Lobo posted a blog post
The Best Customer Service I've seen in 31 years!
I recently pre-ordered the Special Edition of Max Payne 3 on Flipkart. While this was more than twice the cost of the 'normal' edition, it had some amazing extras. I paid the amount in full, using my Credit Card.I had been looking forward to the delivery of this game for over a month. A day or so ago, I received an email telling me that the vendor was unable to get stock of the special edition. It may come to India eventually, but the normal edition was the only option for now.I asked if I…See More
Angelo Sean Lobo's Blog
The Best Customer Service I've seen in 31 years!
I recently pre-ordered the Special Edition of Max Payne 3 on Flipkart. While this was more than twice the cost of the 'normal' edition, it had some amazing extras. I paid the amount in full, using my Credit Card.
I had been looking forward to the delivery of this game for over a month. A day or so ago, I received an email telling me that the vendor was unable to get stock of the special edition. It may come to India eventually, but the normal edition was the only option for…
Posted on May 20, 2012 at 6:28pm — 5 Comments
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