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Devgad Mango's Discussions

Customer Dilemma: What to do?
2 Replies

The mango is in a dilemma with a customer on what to do in his case. Even gut feel is in…Continue

Tags: mango, replacement, threat, unproved, dilemma

Started this discussion. Last reply by Rahul Dev May 9, 2013.

Is it common that friends and relatives (particularly) don't buy from you?
7 Replies

I was chatting with three entrepreneurs in the grocery e-commerce and fruits & vegetable…Continue

Tags: relatives

Started this discussion. Last reply by Adarsh Thampy May 10, 2013.

Shocked, but pleasantly, by Infibeam / Buildabazaar
4 Replies

E-commerce has been a favourite subject of our discussions here and there have been ample instances of how e-commerce players are screwing up. We also discussed how customer service at most…Continue

Tags: customer-service, Buildabazaar, Infibeam

Started this discussion. Last reply by Annkur P Agarwal Jan 6, 2013.

Facebook Ads: Auto Impressions: Anybody noticed?
6 Replies

A while ago apart from other windows, my FB page was open in one of the windows. As I came on the FB page, something interesting happened in the India-Pak match, and I got engrossed in it. Then…Continue

Tags: Impressions, Auto, Ads, Facebook

Started this discussion. Last reply by Gourav Das Dec 30, 2012.

 

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Adarsh Thampy replied to Devgad Mango's discussion Is it common that friends and relatives (particularly) don't buy from you?
""Shouldn't relatives be on the top of their mind." Just because one of my relative has a business, what makes it so special that I have to keep it in mind all the time? I always prefer buying things from places like dmart, reliance…"
May 10, 2013
Rahul Dev replied to Devgad Mango's discussion Customer Dilemma: What to do?
"Here is a quick response: 1. In the age of social media, badmouthing by a consumer is not uncommon and its beyond anyone's control to prevent. 2. Try to resolve this amicably. You can ask the consumer to first make sure who is at fault, courier…"
May 9, 2013
Aman Jha replied to Devgad Mango's discussion Customer Dilemma: What to do?
"In such cases all we can do is use our judgement. I can bet mangoes where not changed by courier guy, and the customer was lying. Bcoz if I pay for the costliest mangoes and it turns to be rotten, I'd immediately storm into their office or…"
May 9, 2013
Devgad Mango posted a discussion

Customer Dilemma: What to do?

The mango is in a dilemma with a customer on what to do in his case. Even gut feel is in two minds in this case. Request help to understand what best should be done in this case. Explaining the facts of the case below.--------------------------------------------March 2013: An Indian in UK calls up mango helpline and sends an email that  he wants mango to UK. We reply we do not send…See More
May 9, 2013
Devgad Mango replied to Devgad Mango's discussion Is it common that friends and relatives (particularly) don't buy from you?
"I don't understand why would they need to be reminded. Shouldn't relatives be on the top of their mind. Now keeping aside discounts part, yesterday I was speaking to my relative who  runs a franchise of Amul, whom I asked this…"
May 9, 2013
Ashish Parik replied to Devgad Mango's discussion Is it common that friends and relatives (particularly) don't buy from you?
"Its a fact that people (family, Friends and Known to Us) may be using the same products / services. However they take it from others and not from ours. Even they might be paying more money for the same product / service. 1. To some extent I agree…"
May 6, 2013
Manish Sharma replied to Devgad Mango's discussion Is it common that friends and relatives (particularly) don't buy from you?
May 6, 2013
Adarsh Thampy replied to Devgad Mango's discussion Is it common that friends and relatives (particularly) don't buy from you?
"In online purchases, there's hardly chances for bargain. Besides, I always try to buy local stuff from people I know (Eg electrical items which I have zero knowledge in). Most of the times, they give me genuine stuff and give me discounts…"
May 6, 2013
vineet banthia replied to Devgad Mango's discussion Is it common that friends and relatives (particularly) don't buy from you?
"My cousin bought some sanitaryware/bathroom fittings/hardware from a family friend's shop and those guys knowingly overcharged him. They (the family friends) knew that my cousin had no idea about the prices and hence could get away. When…"
May 6, 2013
Devgad Mango posted a discussion

Is it common that friends and relatives (particularly) don't buy from you?

I was chatting with three entrepreneurs in the grocery e-commerce and fruits & vegetable e-commerce business. One interesting, may be weird, thing that emerged in our discussions was that friends (including Facebook and other social media connections), people staying in the same building and relatives in particular, do not buy or have not bought anything from them, though they buy from…See More
May 5, 2013
Annkur P Agarwal replied to Devgad Mango's discussion Shocked, but pleasantly, by Infibeam / Buildabazaar
"Reminds me of Amazon US customer care. I had a flight back to India and my Kindle order had been returned by USPS for some reason. Without blinking the caller had said 'you shall receive it tomorrow', I refreshed my order page on Amazon…"
Jan 6, 2013
Anirudh B Balotiaa replied to Devgad Mango's discussion Shocked, but pleasantly, by Infibeam / Buildabazaar
"Lets hope people continue to get pleasantly shocked by these kind of good experiences!"
Jan 3, 2013
Kunal Shah replied to Devgad Mango's discussion Shocked, but pleasantly, by Infibeam / Buildabazaar
"Same Here Asha! Would love to know more about your experience too! "
Jan 3, 2013
Devgad Mango replied to Manish Golchha's discussion will this idea work ?
"It will work no doubt! If you can top it up with other offerings, will be good to. Saw a branding of a pav bhajiwalla on a Coke delivery van. It said pav bhaji with Coke, Rs 40 only. Similar offerings with Coke, Pepsi, Cold Coffee and... ah well,…"
Jan 2, 2013
asha chaudhry replied to Devgad Mango's discussion Shocked, but pleasantly, by Infibeam / Buildabazaar
"infibeam made the mango beam! i enjoy reading "e-comm site surprised me" stories - yebhi once surprised the living daylights outta me :)))))))"
Jan 2, 2013
Devgad Mango posted a discussion

Shocked, but pleasantly, by Infibeam / Buildabazaar

E-commerce has been a favourite subject of our discussions here and there have been ample instances of how e-commerce players are screwing up. We also discussed how customer service at most e-commerce companies sucks and beats the hell out of customers.Today I had the experience of another pleasantly shocking experience from Infibeam / Buildabazaar.Some days ago Infibeam launched Buildabazaar,…See More
Jan 2, 2013

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Devgad Mango's Blog

Journey of the Devgad Mango

The journey of the Devgad Mango begins as a small twig cut out from the mother plant... like this...

It is then grafted on to a stem that has grown out of a mango seed of a sturdy variety.... like this... Some times one twig is planted into a…

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Posted on June 27, 2012 at 12:30pm — 5 Comments

Why Customer Care Should Be Simple and Straightforward. If You Believe In Your Point, Say It With Conviction.



Why customer care needs to kept simple and friendly, without beating around the bush. If you feel and know you are right, put your argument forward with conviction. We had a difficult customer in this year's mango season. After he heavy discussion with us on many questions,…

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Posted on June 27, 2012 at 8:00am — 5 Comments

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