"Dear Karan,
The restaurant business is one that you must be passionate and willing to be involved hands on 24/7. This is not to say that you don’t need to be involved in other businesses but in the restaurant business your life pretty mush…"
All about Entrepreneurship, Start Ups, VC Funding & Mentors
Kaizad Patel's Discussions
App to record phone calls
2 Replies
Hi,Does anyone know of an app to record phone calls (outgoing)? I need to use this for surveys to be conducted wherein my staff will be calling up clients. Needless to say the person who is being…Continue
Tags: SatisFIND, recording, Call
Started this discussion. Last reply by Kaizad Patel Jan 10.
Customer Expereince Advocates - CEAs
1 Reply
Hi everyone,My company SatisFIND with its global HQ in Manila is looking for people who would be keen to share their customer experiences with us.SatisFIND pioneered the concept of…Continue
Tags: Shopping, SatisFIND, Mystery, Measurement, Expereience
Started this discussion. Last reply by Amit Mishra Dec 27, 2012.
Customer Delight through Employee Empowerment
Customer delight is something every company aspires to deliver. A company that has employee empowerment instilled in its core ethos will consistently 'wow' the customer.I recently came across a…Continue
Tags: Krispy, Kreme, SatisFIND, Empowerment, Delight
Started Nov 28, 2012
Kaizad Patel's Page
Latest Activity
Kaizad Patel replied to Karan Pandhi's discussion Restaurant Start-ups : Whether to take up a Franchise or create your own Brand.
Kaizad Patel replied to Nithya Prabu's discussion Request for Non Resident Indians to connect via Rodinhood
"Hi
I am based in Manila, Philippines and would be great to catch up online.
Kaiz"
Kaizad Patel replied to Ameya Nisal's discussion Can Artists and Restaurants do Business Together? -Cashurcanvas
"Hi Ameya,
I few thoughts on your concept.
Restaurant owner’s will want to see if the art fits with the theme of their existing decor. The have spent a considerable amount of money in their interiors.
What happens if there is some…"
Kaizad Patel replied to Perzen Darukhanawalla's discussion Customer Service v/s Customer Delight
"Thanks Asha"
Kaizad Patel replied to Perzen Darukhanawalla's discussion Customer Service v/s Customer Delight
"Delighting your customer and going the extra step will make them remember the service and also talk about it to friends leading to positive word of mouth publicity. Do check out my post on customer delight through employee empowerment…"
Kaizad Patel replied to Kaizad Patel's discussion App to record phone calls
"Hi Kamal,
Thanks for this tip. I checked out their site and the product looks great. I need in not only for India but also for my operations in Philippines and Singapore. Exotel seems to be suited only for India.
Also got some tips from Android…"
Kamal Kalra replied to Kaizad Patel's discussion App to record phone calls
"Hi Kaiz,
You can check out www.exotel.in , they have an android app also. They provide you a no. which can be like your customer service no. on which you can receive calls, make outbound calls and you can also send and receive SMS on the same…"
Amit Mishra replied to Kaizad Patel's discussion Customer Expereince Advocates - CEAs
"Hi Kaizad,
An interesting concept indeed. I would certainly like to connect and discuss in details.
Can you please share your contact information at amit@amitkmishra.com
Thnx"
Kaizad Patel replied to Richa Vani's discussion Rodinhoods December Open House - "You May Fail Throughout Your Life in Business, But Still Are An Entrepreneur"
"Thank you Richa, for letting those who could not attend capture the gist of it through your summary. I especially loved the caption- Consider "entrepreneurship as a career” I live by it. Have a great week ahead."
Amish Mody commented on Kaizad Patel's blog post Organic Cotton Socks will not smell for 10 days of regular use
"Hi Kaiz,Totally agree with you about the ridiculous approach to win a customer over. I think Alok is right too about this bullshit claim. Everybody has different BO and sweat levels.However, I can tell you that Organic socks are more comfortable and…"
Alok 'Rodinhood' Kejriwal commented on Kaizad Patel's blog post Organic Cotton Socks will not smell for 10 days of regular use
"dude, i will give this guy 10 lacs for 10 days of non smelling socks.
i made socks for 10 years - after 10 years i figured one simple truth - u cant wear socks for more than 10 hours"
Kaizad Patel posted a blog post
Organic Cotton Socks will not smell for 10 days of regular use
Hi,I received any email last evening which had the subject "Organic Cotton Socks will not smell for 10 days of regular use"I was about to delete it and carry on with my work but the words "socks" and "10 days of regular use" got me intrigued, so I read on. The email started out with a polite greeting and then "In short" which was a long email elaborating his sales pitch. There were quite a few abbreviation and such that could make the email sound unprofessional.I would feel a bit insulted if…See More
Kaizad Patel commented on Abhik Prasad's blog post The Experience is Everything
"Abhik, thanks for sharing this. I fully agree with your comment on not treating customer service as a cost center and the ability to empower the staff is key. When I used to work in the hotel industry my managers and the owners of the properties had…"
Kaizad Patel posted a status
"5 Survey Questions that Make Your Customer Service Survey Speak Volumes http://satisfind.com/?p=1503 #satisfind #customerservice #survey"
Kaizad Patel replied to Perzen Darukhanawalla's discussion Customer Service v/s Customer Delight
"A great read Perzen!
In my business we keep reminding our clients that it is not enough to meet expectations but delight customers! Sharing one of our blog posts…"
Kaizad Patel posted a status
"Why The Best Customer Service is Now Expected of Your Business http://satisfind.com/?p=1289"
Profile Information
- Just a line or two about yourself! e.g. What do you do? (marketing/content/advertising/entrepreneur/student/homemaker etc)
- I have always been passionate about food, maybe in my genes being a Parsi. A wannabe author. I manage a customer experience measurement (CEM) business. We measure customer experiences autonomously! We pioneered this methodology in India and Philippines. I have been an entrepreneur since 2001 both in India and abroad.
- Your facebook/linkedin/blog site link that shows YOU as YOU (please copy & paste the link correctly from the browser)
- http://www.satisfind.com
- Can you share with us where you currently work or study?
- SatisFIND Customer Experience Measurement and Mystery Shopping
Kaizad Patel's Blog
Organic Cotton Socks will not smell for 10 days of regular use
Hi,
I received any email last evening which had the subject "Organic Cotton Socks will not smell for 10 days of regular use"
I was about to delete it and carry on with my work but the words "socks" and "10 days of regular use" got me intrigued, so I read on.
The email started out with a polite greeting and then "In short" which was a long email elaborating his sales pitch. There were quite a few abbreviation and such that could make the email…
ContinuePosted on November 15, 2012 at 7:22am — 2 Comments
Everybody sells: Let’s “Think Strawberries”
In many of our meetings with clients, the issue of cross-selling on the part of the front-liner always comes up. In our Customer Experience Measurement studies, we get to monitor if the personnel of an establishment gets to do this. But really, how does one cross-sell effectively? The front-liner must first understand the customer’s needs, only then can he ‘sell more’. Cross-selling is an art. A customer would surely know if the front-liner is simply selling their most expensive item on…
ContinuePosted on June 5, 2012 at 4:05pm — 9 Comments
Comment Wall (1 comment)
- At 5:13pm on June 6, 2012,
Nidhi Bala said… awesome read..:)
The RodinStar Post of the Week!
Stay Updated via FB!!
Please like us!!
Follow us on Twitter!!!
Top Content
9 Ideas to use the site!
1. Registration is a click away - via Facebook etc
2. View ongoing discussions and fire up one yourself
3. Have a broader point of view? post a quick blog
4. Have a question? Just ASK! here
5. Want to activate some inquiries? List yourself
6. Have some stuff to show? Post Photos
7. Want to get noticed? Get yourself interviewed
8. Have a presentation that you like? Share it - Step by Step instructions
9. Lazy? Just hang out, Chat, add Friends...
Still messed up? Read the FAQ's
What does 'Rodinhood' mean?
Rodinhood is inspired from Rodin - who sculpted 'The Thinker' and Robin Hood who 'got things done'. Hence Thinking+Doing = Rodinhood.
The best place for enterprising folks to hang out, share,make like-minded friends, get feedback and soak in a pool of vast experience.
© 2013 Created by Alok 'Rodinhood' Kejriwal.
