Hi,Does anyone know of an app to record phone calls (outgoing)? I need to use this for surveys to be conducted wherein my staff will be calling up clients. Needless to say the person who is being…Continue
Started this discussion. Last reply by Kaizad Patel Jan 10.
Hi everyone,My company SatisFIND with its global HQ in Manila is looking for people who would be keen to share their customer experiences with us.SatisFIND pioneered the concept of…Continue
Started this discussion. Last reply by Amit Mishra Dec 27, 2012.
Customer delight is something every company aspires to deliver. A company that has employee empowerment instilled in its core ethos will consistently 'wow' the customer.I recently came across a…Continue
Started Nov 28, 2012
I received any email last evening which had the subject "Organic Cotton Socks will not smell for 10 days of regular use"
I was about to delete it and carry on with my work but the words "socks" and "10 days of regular use" got me intrigued, so I read on.
The email started out with a polite greeting and then "In short" which was a long email elaborating his sales pitch. There were quite a few abbreviation and such that could make the email…Continue
Posted on November 15, 2012 at 7:22am — 2 Comments
In many of our meetings with clients, the issue of cross-selling on the part of the front-liner always comes up. In our Customer Experience Measurement studies, we get to monitor if the personnel of an establishment gets to do this. But really, how does one cross-sell effectively? The front-liner must first understand the customer’s needs, only then can he ‘sell more’. Cross-selling is an art. A customer would surely know if the front-liner is simply selling their most expensive item on…Continue
Posted on June 5, 2012 at 4:05pm — 9 Comments