"Great decision Sushrut. Just had 2 questions regarding this:-1. What quickfix solutions did you adopt while Knowlarity was down to service your customers?2. What are possible alternate solutions that could be put in place which can be put to use in…"
As a college kid who had just started up after dropping out of a predictable engineering course, my path ahead was pretty unclear then. The reason for taking the drastic step was certainty of things I didn’t want. A tightrope was being perceived as a highway by my young self, and my determined jaw had led my family to trust the efforts.They chose to wait and watch, and subconsciously,…See More
Thanks a ton for a wonderful review. Appreciated. I'm happy that you liked it. Your points are noted. Some will incorporate in my future writing.
The 'human' aspect of Pandavs while hiding is deliberately kept and taken…"
For someone who grew up reading ‘Amar Chitra Katha’ books, it was an honor to have the opportunity to review a book written by a Creative Head of the setup. History of the Indian subcontinent and our mythology is exemplary, from a storyteller’s perspective. The way it has been showcased…See More
"Thank you, Asha! They did receive this blog post with warmth. I remember the roller coaster we went through - could see business slipping through our fingers and no clarity in the first few hours of the outage. Even explanations for the outage…"
this is so well written. as someone who considers customer service a religion, i can only imagine what you guys must've been going through.
one question i've been meaning to ask - at any point of time did knowlarity's founder…"
From the day we started our house cleaning business as Mr. Homecare in February 2015, we have been grateful to receive a high volume of inbound phone calls from customers across Mumbai, Bangalore, Gurgaon and Delhi. It made sense to shift to a cloud based telephony system, since it allowed us to track phone calls, ensure none are missed and reached out to.…See More
"one of your best counter views sushrut :)
i know how passionate you are about startups & HR. you've founded your own startup, run it, got acqui-hired, and now are looking after HR of such a large organisation - you've seen a lot and…"
Confident knowledge of the ball in the air. Knowing why it's there. Your friend threw it in the air for you. The slight anxiety, of the possibility, that you take a wrong step and let it slip through. Ball is thrown with calculated risk. But there is no plan B. And as it hurtles towards you following a predictable path, you understand that predictability is no guarantee of…See More
"whiplash is one of the few oscar nominated movies i have missed. it came to goa for just a week. and perhaps coz i had heard so much about some of the harsh parts about it, the mom in me didn't make the effort to watch it. will try to catch it…"
Built brand Hammer and Mop ground up, which recently got acqui-hired by Mr Homecare recently. Core strengths include brand development, customer service, operations management, business development in the home services sector, sourcing quality supply and setting up communications processes.
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