My first ever mobile connection was with BPL. After a horrendous experience with them, where their automated system cut off my connection thrice in one week, I shifted to Vodafone.
Vodafone hit me with an incorrect 9K bill two years ago. Details here (https://www.therodinhoods.com/forum/topics/vodafone-and-the-death-of-common-sense). The main issue was this – If you have a special plan that gives you 1GB data free, Vodafone does not take this into account until they generate your bill! This means that your ‘outstanding’ amount will also include the cost of any data you use. In my case, Vodafone was also incorrectly charging me 10 paise instead of 2 paise. This led to many phone calls warning me that ‘You have crossed your limit’. At one point, I was told that I needed to have my credit limit increased…for which I would have to mail them 3 month’s salary slips! Again, this was due to a fault in THEIR billing system.
I left for Sri Lanka on the 31st of August. My wife and I both turned on International Roaming. I was quite surprised to see that Vodafone charges 5.5 rupees per 10KB in Sri Lanka (!) while Airtel only charged 10 paisa per 10 KB! Vodafone was charging a WHOPPING 55 times more than Airtel!
Naturally, I decided to only use 3G on my phone in absolute emergencies. I did make a fatal mistake though! While sitting at a cafe in Galle Fort, I used What’s App to send a few pics to my family, using the cafe’s Wi-Fi connection. I didn’t realise that they had suddenly lost electricity, until the pics were sent. Their Wi-Fi died without electricity, so my phone switched over to 3G! BOOM! 5.5 Rupees per 10 KB, baby!
Vodafone then automatically disabled 3G due to ‘suspicious activity’. I had used 21.87 MB! At a cost of 5.5 per 10 KB, this works out to roughly 564 per MB, roughly 12,335 Rupees! I called them, asked them to re-enable the 3G service, and then made it a point to keep 3G turned off on my phone. (We were planning to visit several areas off the beaten path, and I wanted to have 3G available, if it was absolutely required) I prepared myself to pay a 15K bill. My mistake, my fault, no excuses there.
I returned from Sri Lanka on the 13th of September. On the 23rd of September, I got a message saying that my credit limit had been increased to 24K. This morning, I got a message saying that my outstanding was THIRTY EIGHT THOUSAND! I was told to ‘Please pay to enjoy uninterrupted service!’
This made no sense. If this was the cost of data usage in Sri Lanka, then I should have got this message last week. Clearly, something was wrong. I called up the Vodafone Customer Care number. I was informed that Yes, my outstanding was 38K and No, they cannot give me ANY details at all….until the bill is generated! Again, this makes no sense. What kind of system do they have, where the system is able to know the outstanding amount, but no one in the company is able to know the break up?
I also had several other questions!
1) Why was my credit limit increased to 24K? I didn’t ask for it!
2) When my ‘outstanding’ reached my old credit limit, why was my connection not disconnected then? At the very least, why did they not call me and ASK if I wanted my credit limit increased?
I received answers that confused me even more! I was told ‘You have not set your credit limit, so we can increase it when we need to’. WTF? When I apply for a Credit Card, can I tell the bank to give me a 50 lakh credit limit? The company that provides the service sets a credit limit based on what they feel I can pay!
For my second question, I was told that the Credit Limit only takes into account voice calls. So if your data usage is high, you will not be called. It’s only when your voice call costs cross the credit limit, that you will be called. I think this is an outright lie. First, if this was the case, they would not need to increase my credit limit to 24K! Second, the bill is generated as a whole, pay as a whole. You don’t pay separately for voice and data, it’s one bill. When I mentioned this, the customer “CARE” executive had no answer. I asked to speak to a manager, and was told that they will call me back. Within 24 hours! Lovely!
At this point, I am both angry and disappointed. I am willing to pay the 15K in bills that I was responsible for. I find it reprehensible that Vodafone can charge 55 times what Airtel charges, but I was informed of this, I chose to take it. My fault, which I will pay for. However, I don’t understand why I have to be hit with 38K outstanding, and why no one in the company seems to be able to explain the break up of these costs. I do not want to continue being a customer of Vodafone, but what are my choices? I’ve heard similar stories about Airtel as well. When will we reach the point when we are treated as valuable customers and not just walking bank accounts, ready to be bled of money?
It was the Rodinhoods that helped sort out my issues the last time with Vodafone. If there is any Rodinhooder (Do gooder!) who can help me sort this out, would be super grateful!
***************************************************************************************
UPDATE NOV 4, 2013 (added by Asha – based on Angelo’s latest comment)
SUCCESS! The matter with Vodafone is finally resolved! They have agree to waive 20K of the bill, asking me to pay only the amount that is related to my current credit limit (24K)!
So what did I learn from this? How will this help other people? Here are my notes!
1) FIXED Credit Limit! If you have a post-paid connection, then call Vodafone RIGHT NOW and set a ‘fixed’ credit limit! A dynamic credit limit works only in Vodafone’s favour. Set an amount that is way past your normal usage. So, if your normal usage is an average of 1K, set a fixed limit of 3-5K. This will ensure that you will never get inflated bills that you then have to fight!
2) Pick your battles. I was angry at Vodafone for several reasons. First, the way the initially botched my original credit limit, raised it to 11,300. That was an old issue. Next, the way the increased it to 24K, without consulting me. Next, the way they informed me of my ‘excess’ usage, over 2 weeks AFTER the actual usage! Next, the way they allowed the outstanding usage to cross the credit limit (By over 18K) without once informing or warning me. The way that they kept calling me, after assuring me that a ‘note’ had been added to my account, specifically warning their employees NOT to call me. The way I had to explain time and again what the issues were. The way that I was lied to, time and again.
However, I realised that trying to fight a battle on so many fronts only meant that Vodafone could pick and choose the complaints they wanted to deal with, while ignoring the ones with meat. I picked one single front. I had proof that when I crossed my earlier credit limit of 11,300 by EIGHT rupees, they had immediately warned me. Why did they not do this when my usage crossed my new credit limit of 24K? Simple. Easy to argue.
3) Compromise. If I had said, “I’m not paying a single rupee“, they would not have budged. If I had said “I didn’t ask for this new 24K limit, I will only pay the amount equal to my older credit limit of 11,300“, they would not have budged. I made them a simple offer. I will not question the 24K limit YOU have set. In return, You should not expect me to pay above this limit. Simple point, easy to back up and shows a willingness to meet them halfway.
As I said earlier, they have met me halfway. I now have to pay a bill of about 24K. This is something I’m not 100% happy with, but am more than willing to accept.
I’d like to thank everyone who chimed in with ideas, stories of their own and support. I hope that none of you face issues like this with your providers. If you do, I hope you also manage to sort things out! Much love to everyone!
*************************
Angelo Lobo
Update: As I mentioned earlier, Vodafone promised that a manager would call me within 24 hours. I just receive a call…from the outsourcing company they use to make calls regarding unpaid bills. She had no clue that I’ve already spoken to Vodafone this morning. No clue on my bill. All she wanted was for me to PAY the 38k, to enjoy ‘uninterrupted service’, even though Vodafone admits that my actual bill ISN’T 38k, because the ‘discounts’ have not been applied. I have no words for how shoddy this service is…
Angelo Lobo
Rodinhooder’s, I’d really appreciate it, if someone could point me to the right person to talk to in Vodafone.
Alok Rodinhood Kejriwal
Angelo – I will do my best
Ashutosh Kumar
The discounts are applied on the date when your bill is generated. I learnt it the hard way when my outstanding shot up to around 12K on 3G usage, which however came down once they applied the billing and discount at end of cycle.
So, you can wait till your bill gets generated. But, if this 38K is the amount in your generated bill, then Voda needs to reply on this.
As per my experience, getting in touch with nodal officer of voda can speed this up.
nodal.mum@vodafone.com
Angelo Lobo
Alok, Ashutosh, Rahul, thank you so much for the replies. I did finally speak to an officer. First, I was asked to make the payment. I pointed out that by their own admission, the bill would not be 38K, but be a reduced amount, when it was finally generated. Why would I have to pay them 38K?
The officer then promised to see that I would not get any more calls, until the 7th, when the bill will be generated. I am still received 4-6 SMS’s per day, asking me to pay the outstanding or lose my connection. I’ll only be able to sort this mess out by the 7th of October.
It’s SUPER frustrating that they treat paying customer’s like this. I hate the fact that in this country, it seems like even if you’re willing to pay, you will still not get the level of service you deserve. Very disheartening.
Angelo Lobo
And then there are places like this very site, which gives you some hope. When I posted my rant on Saturday, Asha Chaudhry pinged me within seconds! She asked me for more details, helped me structure the post and then approved it. I was literally stunned at how helpful she was. Truly, it’s only when common citizen’s band together and help each other, that anything gets done! Much love to her and all other Rodinhooder’s!
asha chaudhry
:)))))))))))))))
hang in there angelo!
Sandipan Nath
Angelo, u r not alone
Vodafone 3 GB plan send me bill showing over used numbers when I,ve stopped using their plan
And the customer service? They send you template message for all your queries…
Shubham Kumar
I disagree…. They just tell that they will settle the extra charge and waive it off in next bill….
They din’t adjust it….
I sent a mail to : nodal.delhi@vodafone.com…. 10 days no reply…
:'(
asha chaudhry
hey angelo,
alok shared your post across fb & twitter. pls follow to see/respond to the comments. some of the fb ones:
Ramnath Banerjee
Sorry to read the story.
I have been a premium customer of Vodafone for 8+ years and faced similar issues on more than 3-4 occasions (degree of harassment/inconvenience varies). On all these occasions, I have fought the battle. And each time, I ensured that the battle ends with a note of apology from their end :)) Here’s a success story I would like to share with you: https://www.facebook.com/photo.php?fbid=10151175776504089&set=a.152141709088.107672.679154088&type=1
All the best!
Anirudh B Balotiaa
WTF..a bill of 38K??? That’s like a year of usage for me….and more horrifying as you mentioned is when you can’t even justify beyond Rs. 15K! These telecom people need to be taken to the cleaners and get their act together once and for all. Thousands of plans, thousands of fine print and in the end the customer gets hassled and bankrupt.
There are no premium, platinum customers for any of the telecom providers, these tags don’t mean shit. On the contrary these tags means bleed these customers more.
I don’t really have a recourse for you my friend, but I would say don’t give up, send them letters in hard-copy justifying the story at your end and I am sure some one will surely listen. People replying to emails are a bunch of douche bags who only reply like robots(pathetic ones at that) without using their own brains or trying to understand the issue at hand.
23k is a lot of money to waste on something you didn’t even commit, bombard them with hard-copy letters regularly(mark them letter#1, letter#2 so that they know you are serious). I had an issue with Airtel Broadband when they charged me like Rs. 500 extra and I went great lengths to prove that it was a mistake at their end. And in the end they duly reversed the charge. Yes it was a lot of time and effort for Rs.500, but its not about money, its about ethics.
Stand by to something you believe in and others will follow.
Do keep us posted.
asha chaudhry
angelo,
some more responses. btw vakilsearch & akosha are rodinhooders in case you need to get in touch with them!
http://www.facebook.com
1. I converted my post paid to a pre-paid connection.
2. International Roaming comes pre-activated on Pre-paid connections.
3. Whenever I need to use international roaming, I charge my sim card online with a roaming package. No bills, no phone calls, no disputes, no headaches…
Angelo Lobo
Ramnath, Anirudh, Asha, thank you all so much for your helpful comments. At this point, I have no choice but to wait till the 7th, when they will generate my bill and tell me the actual amount. Meanwhile, I have to put up with constant SMS’s from them. Thankfully, at least the phone calls have stopped. I would switch from them in an instant, provided there was actually someone better to switch to! 🙂
Vodafone
Hi Angelo,
Thank you for speaking with us. We assure that we are working on your concern and will revert with an update asap.
asha chaudhry
wow.
we’ve had vodafone support as a member for nearly 2 years now?!
this is awesome!
(you joined just a month before i came into the picture – and that’s why i never realised!!)
so a rodinhooder comes to the rescue indeed!
Darshan Bhambiru
It works!!! TRHS gets things Rolling 🙂 Cheers!!!
Angelo Lobo
Asha, I think they joined Rodinhood when I last had an issue and Alok posted about it…two years ago! Such was the reach of Rodinhood, even then, that I got a call from them the very next day.
Sure enough, I did get a call from them today evening, promising to give me some insight into the bill within 24 hours. Fingers crossed!
Govind G Prajapati
Next time when you get in tangle with this kind of situation
Mail your query to trai on this email ID
daca@trai.gov.in,
ddgpg-dot@nic.in,
ca@trai.gov.in,
ap@trai.gov.in,
cp@trai.gov.in
And mark vodafone nodal executives as CC
kumar.ramanathan@vodafone.com,
marten.pieters@vodafone.com,
samaresh.parida@vodafone.com,
tv.ramachandran@vodafone.com,
anuradha.aggarwal@vodafone.com,
vittorio.colao@vodafone.com,
You shall receive call within 30 minutes I have done this several time when I got scammed by their marketing guys, for giving false details and selling me 3G stick saying you will have 3G connection unlimited, which wasnt true and even plan was not 3G.
Cheers
Gaurang Divecha
Hey Vodafone. I have an issue as well that is unresolved for the last 5 months. Can you help?
Details here:
https://www.therodinhoods.com/forum/topics/vodafone-3g-my-story-1
Angelo Lobo
Govind, thank you for this information. I’m sure it will be of great help not just to me, but to all Rodinhooder’s!
Anirudh B Balotiaa
Any further development Angelo?
Angelo Lobo
I was finally called by someone in Vodafone, who gave me the actual amount of data usage for my account. As per their own rates, my bill should be no more that 20K. When I asked why the outstanding was 38K, I was told that this was because the ‘discounts’ had not been applied. I pointed out that my plan had NO discounts applicable to international roaming! Further, 20K is taking into account the full cost of the data usage. Why 38K? More importantly, why was I being harassed to pay this amount, when by their own admission, my actual bill was 50% of that amount?
All I was told was that I would now not be called, until my actual bill was generated. These ‘do not call’ details would be added to my account. Clearly, Vodafone does not respect this in any way, as I proceeded to receive eight separate calls over the next few days. Each time I insisted on speaking to a person in charge, explained the situation and was assured that I “would not be called again.” I naturally do not blame these poor people who are only following instructions. It seems the company itself does not follow it’s own instructions!
My final bill should be sent to me within a day or two.
Vodafone
Hi Angelo,
We wish to inform you that you will be able to check the itemized bill on your “My Vodafone” account on 9 October 2013. We assure you that we have already arranged to stop the payment reminder calls. Kindly share the number from which you are receiving these calls to enable us to assist you further.
Angelo Lobo
HELP! Need your opinion…This post is a little long, but would appreciate advice.
New Update. After posting this on Rodinhood, I got a call from a senior person at Vodafone, who assured me that my questions would be answered. My two major questions were:
1) What exactly, is the break up of this 40K bill?
2) If my credit limit was 10K, why was my usage allowed to go this high?
I received a call a few days ago. I asked for the exact data usage for my account. I was told that I had used 37.5 MB. If 10KB is 5.5 Rupees, then 1024KB (1MB) is 564 Rupees. 37.5 MB should 21120! She agreed with me, and said that the exact amount would be finalised when the bill was generated. Until then, I would not be called.
As I mentioned in an earlier post, I was called several times. My bill has now been generated. Counting taxes, it’s nearly 45K. Despite what I was told over the phone, the bill shows data usage of 69MB. Not sure which number was accurate.
I then called Vodafone, asked to speak to a senior person. I wanted to know why my credit limit was not respected. Why was it raised to 24K, without my authorization? Why was it allowed to go past even this inflated number?
The first person I spoke to told me that since I am a ‘premium’ customer, they did not cut my connection when I reached my credit limit, allowing me to go past it. I pointed out that the least I would expect is a call, email or even SMS! I received nothing!
I then was moved to a CA, who said the same thing. He said that “If we had cut your connection, you would have complained”. I again told him that I would have been grateful if someone told me that I had hit my credit limit. I would have known that there was an issue with my 3G usage. I asked him why I had not been informed in time. He claimed that they DID inform me in time.
I then showed him that all the data usage took place between the 2nd and 10th of September. I came back to India on the 13th of September. The first intimation I got from Vodafone was on the 23rd! All they told me was that my credit limit was now 24K. It was only a few days later that a second email informed me that my outstanding was 38K. Clearly, they had NOT informed me in time.
I was then told that they did not have any way to inform me in time, as they only get the data usage information from their ‘international partners’ 2-3 weeks after!
First, I did not appreciate being told three different things. Second, their inability to have accurate usage tracking is not my problem. I have a contract to maintain and respect a credit limit with them. I am willing to do that. They have a responsibility to ensure that when I cross my credit limit, they INFORM me, before taking any other steps. In my opinion, they have completely failed to do this.
I would love to know what other Rodinhooder’s think. Is my stance justified?
Govind G Prajapati
File a grievance on pgpportal here under telecom (Select Central Government) then (Department of Telecommunication)
And mail them copy of this, this will force them to make everything in order, if not they will have to answer to TRAI and (might result in penalty if they didnt followed the compliance)
Gaurang Divecha
Time to file a consumer court complain. You will be happy to know, it works most of the times.
Angelo Lobo
Gaurang, Govind, thank you. Seriously thinking of doing this.
Alexander Gounder
When Vodafone introduced 3G they came out with an offer, try 3G at no additional costs, I had an unlimited plan, so unlimited 3G, I only got 3G reception at my desk in the office, but I milked it like nobodies business, tethering to download games movie and so on… my unbilled went crazy about 50K in about a week, then the calls started from external vodafone agencies, I explained why the unbilled was high and they apoligized and said they wouldn’t call again, but the next day someone else would call, once the agent who previously called called me back and she remembered the conversation we previously had and started laughing telling they tell all such customers they won’t call again, but they can’t do much about the calls.
When the unbilled hit 90K I got a collection email and then a call from someone from vodafone called and insisted that I pay 1.08 lacs towards the unbilled amount if I wanted to continue to use my services, anyways that amount if not my final bill would be adjusted against future bills. I asked him they would pay interest on such an advance, and after a heated argument he told me he’ll disconnect my services. I told him this was extortion.
They went ahead and disconnected my services still, that’s when I called them and told them that they were extortionists and I would file a police complaint about the same, for which I would use their email as proof. and the recording where the guy told me that he knows I don’t owe the money but still should pay it as it is the unbilled amount. within 10 mins my services were restored.
After all that agony, my bill was for 1800 bucks, while the unbilled amount reached 1.24 lacs.
Pawan Deokule
Dear Gaurang,
One of the reasons there is such apathy and poor service in India is because we spend too much time complaining and searching for mutual solutions instead of following protocol.
Please launch a complaint in consumer court immediately. The consumer court has a pretty fast process and rules generally in favour of consumers.
You have a genuine problem and clear history that marks a non-satisfactory service by Vodafone. Do not wait for anyone to give you a solution. Whatever the outcome the service is robotic and hence they aren’t going to cut your phone or cause you any further harm for complaining so just go ahead and use the judiciary system that Vodafone says they so have faith in!
I usually believe that companies have beaurocracy at the middle and bottom but sanity usually exists at the top. However I have even spoken to a few heads at Vodafone who just seem to pass the message to a junior instead of making sure customers are satisfied! This ends up in some internal audit that we never hear about after and the problem that we faced is brushed under a carpet.
File a complaint or you will be doing a disservice to the rest of us who will continue to meet with similar issues in the future!
Angelo Lobo
Gaurang, Govind, Pawan,
Vodafone has been lying consistently to me. As I mentioned in an earlier reply, the CA finally told me “that they did not have any way to inform me in time, as they only get the data usage information from their ‘international partners’ 2-3 weeks after!”
This is a complete fabrication, as I have an email from Vodafone on the 10th, saying that they have seen extra usage on my 3G. It was precisely at this point that I completely turned it off. However, the usage had already reached 38K.
Clearly, they DO have the ability to warn customers when the credit limit is reached. They DO have the ability to track your data usage, even when you are roaming abroad. They prefer not to do this, as it makes them extra profits! All they had to do was send me an SMS when my usage reached my credit limit, informing me. I would then have shut off the SIM completely, negating any further billing! They chose not to do so, to wring as much as they could!
I really, really want to go to the consumer court. However, there is one snag. I moved to Bangalore recently. I’ve had this Vodafone number for years. The present number portability only works in the same state. However, the telecom department had announced that in a year, they would allow you to use your Indian mobile number, anywhere in India, with zero roaming charges. Based on this, I decided to stick to my number.
This means that my number is registered in Bombay, but I’m working in Bangalore. I assume I will then have to file a complaint in the consumer court in Bombay. It will not be feasible for me to keep shuttling back and forth, whenever I have to attend the court.
Any advice on this from any Rodinhooder, would be much appreciated.
Pawan Deokule
https://www.consumergrievance.com/icrpc.org.mobile.htm
Use the above link to file a complaint. Your shifting of address and change in details do not matter. Please go ahead and file the complaint.
Angelo Lobo
Pawan, thank you for the link. I have now complained to the Nodal Officer, started the process. It’s so frustrating, it seems like Vodafone has their head stuck in the sand.
I’ve had multiple conversations with them, where I’ve asked why they did not inform me when the usage reached my credit limit. Each time, they promise to get back to me with answers, then email me describing their ‘dynamic credit limit’ and telling me that the data usage cannot be faulted.
My point is simple. I actually have an older email from them, where they informed me that my usage has reached my credit limit (Credit Limit was 11300, usage was 11308!) Clearly, they have the ABILITY to do this!
So I want to know why they did not do it for me this time? Instead, they increased my credit limit to 24K. When my usage then went past 24K, why did they not inform me? Why inform me when it hits 38K?
I was called this morning. I very firmly told the person that these were my questions. He promised to help, then replied with a standard email that says this (I have marked in bold the important parts) “Your usage is monitored on a daily basis against the pre-determined Dynamic Credit limit for the Vodafone account. The limit amount includes your unbilled usage and outstanding amount, if any. Thereafter, whenever your usage including any outstanding amount, exceeds the limit of your requested amount the outgoing call services will be temporarily deactivated.)
But this is precisely what I am saying! If they monitor on a daily basis, and they temporarily deactivate when the usage exceeds the credit limit, then why was this not done?
It’s like talking to children. Very frustrating.
Ishan Garg
Hi Angelo,
What’s happening out there with you is something we all have experienced in various forms. The only cause is the sheer scale of operations and faulty processes of these companies. However, I would suggest you to have your conversations via mails or preserve the recordings of your calls. Mere verbal talk wont do any good.
Also, the assertion of the company about ‘dynamic credit limit’ is silly, and you should not pay them more than that very amount. Hard luck..all this exercise for mere 37MB of data usage. That’s the precise reason of me ditching my Postpaids years back.
Do keep us posted.
Best of luck
Vodafone
Hi Angelo,
Thank you for giving us the opportunity to serve you better. Please share your valuable feedback with us at https://bit.ly/1d1oxx4
Regards,
Vodafone Customer Care.
Angelo Lobo
SUCCESS! The matter with Vodafone is finally resolved! They have agree to waive 20K of the bill, asking me to pay only the amount that is related to my current credit limit (24K)!
So what did I learn from this? How will this help other people? Here are my notes!
1) FIXED Credit Limit! If you have a post-paid connection, then call Vodafone RIGHT NOW and set a ‘fixed’ credit limit! A dynamic credit limit works only in Vodafone’s favour. Set an amount that is way past your normal usage. So, if your normal usage is an average of 1K, set a fixed limit of 3-5K. This will ensure that you will never get inflated bills that you then have to fight!
2) Pick your battles. I was angry at Vodafone for several reasons. First, the way the initially botched my original credit limit, raised it to 11,300. That was an old issue. Next, the way the increased it to 24K, without consulting me. Next, the way they informed me of my ‘excess’ usage, over 2 weeks AFTER the actual usage! Next, the way they allowed the outstanding usage to cross the credit limit (By over 18K) without once informing or warning me. The way that they kept calling me, after assuring me that a ‘note’ had been added to my account, specifically warning their employees NOT to call me. The way I had to explain time and again what the issues were. The way that I was lied to, time and again.
However, I realised that trying to fight a battle on so many fronts only meant that Vodafone could pick and choose the complaints they wanted to deal with, while ignoring the ones with meat. I picked one single front. I had proof that when I crossed my earlier credit limit of 11,300 by EIGHT rupees, they had immediately warned me. Why did they not do this when my usage crossed my new credit limit of 24K? Simple. Easy to argue.
3) Compromise. If I had said, “I’m not paying a single rupee“, they would not have budged. If I had said “I didn’t ask for this new 24K limit, I will only pay the amount equal to my older credit limit of 11,300“, they would not have budged. I made them a simple offer. I will not question the 24K limit YOU have set. In return, You should not expect me to pay above this limit. Simple point, easy to back up and shows a willingness to meet them halfway.
As I said earlier, they have met me halfway. I now have to pay a bill of about 24K. This is something I’m not 100% happy with, but am more than willing to accept.
I’d like to thank everyone who chimed in with ideas, stories of their own and support. I hope that none of you face issues like this with your providers. If you do, I hope you also manage to sort things out! Much love to everyone!
Vodafone
Hello Angelo Lobo,
We regret the inconvenience caused. We have made a note of your valuable feedback and will work on the same. Thank you for getting in touch with us.
Regards,
Vodafone Customer Care, Mumbai
jawwad mobin sajid
i used Vodafone postpaid number in chhattishgarh
i called customer care and told them to start data plan
they said it will take 4 hour ,after 5 hour i started using internet . but i got 1030 Rs for data usage bill .
when i called customer care they said i started using internet before my plan started . i said i will not pay them . so they used my call log and called all my relative and said bad thing about me . after that i visited Vodafone office and had a chit chat with Vodafone cg HOD sanket dongre ( different kind of chit chat , the kind only Vodafone understand )
Vodafone
Hello Mobin,
Please help us with your current and alternate contact numbers at https://www.vodafone.in/existingusers/hns/pages/h2h.aspx?h2hid=mjg8bsq3pbfw7ka1 and we will get back to you with assistance at the earliest.
Regards,
Vodafone Customer Care.
pranav tengshe
I know this thread is 5 years old but Something of this sort happened to me. Can Vodafone charge me for international roaming when I didnt ask them to activate the international roaming plan? Moreever no warning messages and no tariff info. I receieved a sms after my credit limit of INR 11000 🙂 exhausted. Currently my bill amount is INR 25000. Have written to nodal officer in Mumbai. I am not aware of rules regarding unsolicited services in India. Any information is appreciated.
rutuja pawar
Hi,
Me and my husband had gone to vietnam. As soon as we returned back and reachd mumbai my husbands vodafone outgoing had stopped and when we calld vodafone we got to know that his generated bill is 41k and we were shocked! As vodafone says that we have used internet data but we have used it only for google maps and that too only 2-3 times, rest all time phone was on airplane mode. We don’t want to pay this huge amount bec it’s really beyond imagination. Vodafone is applying any fake a charges. What to do now? Any suggestions?