Author: Sushrut Munje
Four Brand Experiences – Dominos, Flipkart, Myntra & Bru World Cafe
[First published on StartupCentral] Crafting a customer experience strategy is something you wish yo...Read More
Startup Muddy Shoes
[first published on Medium] As startup entrepreneurs, we attend events and parties. We network with ...Read More
Customer Service is like breaking a siege.
You’re a king. It is the state of war and your enemies are at the gates. They first plan to break op...Read More
Uncertain After Starting Up?
[First written as a reply to this post, the narcissist in me converted this into an article which wa...Read More
Be naked for good customer service.
[First published on StartupCentral] Or rather, allow me (your customer) to believe that you are. I’l...Read More
What Game of Thrones taught me about starting up.
It has been a fantastic few weeks during which I covered all the three seasons, and loving every bit...Read More
Almost 2 years out in the cold and loving it.
Awarded the “Rodinstar” Post of the week! “Start-ups are my favorite thing in the world...Read More
TiE Event: How Exit Potential Drives Investment Decisions in Startups
I confess I forgot to take a pic during the event. It was so awesome. All the good people sit...Read More
Have Monks Along with Warriors for Great Customer Service
[First published on StartupCentral] Running a business is a battle, as much as it is poetry. It take...Read More
Tell a good story. That’s good customer service.
[First published on StartupCentral as the first part of my non-commercial editorial series] How do y...Read More
TiE Event on Collateral-Free Debt Funding
TiE Mumbai had been exceedingly sweet in organizing a session on collateral-free debt funding...Read More
‘Floating Cleanups’ – need feedback.
Problem Faced: Clients call up 10-15 days in advance (we’ve bookings 1-2 months in advance eas...Read More