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Become a CSI of DETAIL…

By Alok Rodinhood Kejriwal on 6 Comments / 3887 views

 

I got this wonderful e-mail this moring:

Forwarded message


From: *** Hotel Kanchan Deep <hotelkanchandeep@gmail.com>
Date: Mon, Jul 2, 2012 at 8:32 AM
Subject: Tariff Hotel Kanchan Deep , Jaipur – Rajasthan , 2011 – 2012
To: kanchandeep@kanchandeep.com

 

Now, can you look at the communication above carefully?

 

Can you spot the obvious?

 

Well, when I get any communication (spam or otherwise), I train myself to look at it ‘forensically’ as if I work for CSI – RODINHOOD.

 

I looked and saw a glaring mistake:

 

Something is wrong with the difference in pricing of Single and Double occupancy of the ‘Super Deluxe Room’.

 

This is because the rate difference of this room category should be lower than the rate difference of the category above it – of Royal Super Deluxe Room 

 

OR

 

The Royal Super Deluxe Room Double pricing is wrong.

 

I wrote to the hotel and this is what was exchanged:


Forwarded message

From: Hotel Kanchan Deep *** <kanchandeep@kanchandeep.com>
Date: Mon, Jul 2, 2012 at 11:55 AM
Subject: Re: Tariff Hotel Kanchan Deep , Jaipur – Rajasthan , 2011 – 2012
To: Alok Kejriwal <alok@games2win.com>

Dear Mr.Alok Kejriwal ,

 

Thanks for pointing out the mistake.

 

We `ll inform to our managment.

 

Regards

 

Arvind Kumawat

Hotel Kanchan Deep
(A Govt. Approved 3 star property )
17,Vanasthali Marg, Jaipur-302001, Rajasthan, India 
Tel : +91-141- 2369206,7,5132434,2364500,5
Fax : +91-141- 2364518 
Website : www.kanchandeep.com

 

Original Message

Sent: Monday, July 02, 2012 11:05 AM

Subject: Re: Tariff Hotel Kanchan Deep , Jaipur – Rajasthan , 2011 – 2012

Thank you.

 

Please check image.

 

There is a mistake in your superior room costing


Wishing you the best,

Alok Kejriwal
CEO and Co-Founder
Games2win – a global top 20 online games biz

India Handphone + 91 98200-82558

‘In Karma I trust’

****

So, what am I suggesting?

– That you waste your precious time pondering over SPAM mails and pointing out mistakes in them?

Not really.

– I am suggesting that you should train your mind to be quick to spot inconsistencies in numbers, in pricing, in metrics when presented, so that it helps you in your business/job.

Use mails like these as simple tests. Once you get into the groove, it will help you AND of course the person concerned.

PS – took about 20 minutes of my time in between Monday mails and the regular mayhem. But considering this post and the help to the Hotel, I think it was worth it 🙂

 

 

**********

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6 Comments

  1. the headline rocks! and it’s a great example to show how one can train oneself to have an eye for detail….

  2. Best Hostel in that Gali “Vanasthali Marg” ,  forwarded  this url to Owner of Kanchan Group ( Chand Kumawat )

  3. Anything you do, if it adds meaning to someone or yourself. it is definitely worth it.

    Typical Alok..you do that often to many…

    Thank you & Thank you again.

  4. Alok,

    There is mistake in spelling of morning in your mail..<<moring>>:

    Just following what you suggested now.

     

    Thanks,

    Arjun Singh

  5. Sir……………….

    In School, I used to point out to my teachers if they wrote any thing wrong or even pre-empted a word and said so……….My teachers and friends thought ki “Shaana ban raha hai”…………….But I did not Stop.

    Somehow………..it got built into my system and become a habit.

    Want to share an instance. A few days back (7 June) ……….I posted a feedback on Hide And Seek Biscuit.

    “”Parle’s “Hide And Seek” Biscuits don’t taste the same any more. 
    Less Crunch, Less Weight, Less Choco Chips. Is this some kind of Cost Cutting?? 
    Nahi yaar, We don’t Want Hrithik Roshan as your Brand Ambassador, We want good Cookies!!””

    This generated some interest and I realised I was not alone. So to share the feedback, I went on their website to look for email id.


    While doing it I stumbled on their Factory Address and found this….
    Now, We all know that NOIDA is not in Haryana, but in UP.

    But then I thought that my Mail to Customer care may not be effective and Since I have been Following Nadia Chauhan of Parle group on Twitter………..Let me connect with her for this.

    In a span of 15 days, I sent her 3 tweets, requesting her email id for the feedback.

    After 3rd reply she tweets back.

    I have been interacting with many youth Entrepreneurs, CEO’s, promoters on a regular basis, and even when they did not know me, they never hesitated to share their email id’s, rather they are all open to all kinds of Feedbacks and Suggestions.

    Anyways, I did reply her with this………..and rested my case.My grammar was a but wrong, as had to fit in 140 characters (If my English Teacher sees this, she will beat me Black And Blue)

    Now, I may be wrong, may have jumped too early, May be demanding too much…………………But that is the way I am.

    We all are wrong in some way or other, and if we don’t accept and change today, then the wrongs will keep multiplying.

    And yes………….I do have an Album Called POSSIBILITIES, wherein some of these wrongs or Unusual instances have been caught. All of them have been caught by me.


    https://www.facebook.com/media/set/?set=a.1137497553063.2022062.1096084089&type=3

     

    Thanks………….I hope I did not go very much off-Track 🙂

  6. I love you for pointing this, and I WONT CHANGE IT, so that the point remains valid!!

    LOVE LIVE! I think my post has worked!!

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