Problem Faced: Clients call up 10-15 days in advance (we’ve bookings 1-2 months in advance easily), cannot give a confirmed date (architect delays work, medical patient postpones visit, travel plans change, etc) and they have to keep following up with us for a confirmed date. In the meanwhile, if someone else calls up with a firm date, the slot is lost and the customer who couldn’t give us confirmed dates fails to get one. Lose-Lose situation.
Solution Suggested: Floating Cleanups. Slots booked at a token booking amount (10% of the quote) and Hammer & Mop actively follows up with the client. The client who can’t give us a confirmed dates yet, can rest assured that their cleanup is booked. We juggle the dates, we keep the client in the loop (coordinating with their manager or architect) and ensure that the cleanup happens.
Would love your opinions and suggestions please.
Will you be opting for a Floating Cleanup if you’re in this situation?
If yes, why?
If not, why?
Thanks!
Saraswathi Pulluru
I would opt for this service. Because I have a busy schedule, things are easy to fall out of my notice. So, if someone can remind me periodically, that would be good. Having said that, we already have so many unnecessary calls & SMS from companies already. So, the periodic checking with me has to be really subtle and not as if invading into my life every single day.
Hope this feedback helps.
Sushrut Munje
Thank you. The feedback sure helped!