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Godaddy Servers & Services Down Since last 48hrs?

By Amit Shroff on 6 Comments / 2796 views

I would like to know if someone can help me with GoDaddy, its been 48hrs and I am still unable to access our servers. We have no updated from them.

  • Why there is no email support?

  • I cannot generate a support ticket, I don’t understand why?

  • The customer support don’t have any idea? I have made server calls.

I had sent several emails to Mitali Chopra – mchopra@godaddy.com but no response. 

I got an email from Nabeel Siddiqui – nsiddiqui@godaddy.com that he is not working on my issue – but no update since last 24hrs+

I understand today is Sunday, but how could they ignore a customer’s email, when their services are down since last 48hrs.

It is surprising that these problem have started emerging after their Indian operation. So my biggest question is:

  • Why are we Indian treated like us? 

  • Why does the service quality deteriorate, after a company start’s its Indian operation?

Can someone help me? 

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6 Comments

  1. All my godaddy sites are working fine. No D/T.

    Are you on Windows server by any chance?
    They’ve reported issues for a few customers routing thro’ EU/Asia DNS.

    You can do three things:

    • Raise support ticket / Ask for escalation to critical priority

    • Keep an eye on their system alert page: https://support.godaddy.com/system-alerts/

    • Communicate with them in public domain too. Example: via twitter @GoDaddyHelp

    All the best!

  2. godaddy india toll free no – 1800-121-0111

    godaddy international toll free no – 040-49187600 ( call from skype , will connect without credit)

    hope something works here

    switch to rackspace , bit expensive but way better than  godaddy

  3. Hi Yatin,

    Even I have approx 5 accounts, all are working fine, except 1. The error is same which is showcased in this system alert page.

    I have tried calling them and speaking to them on chat (US Time), but they have refused to raise a ticket, since its a known issue. I don’t understand why?

    Surprisingly, they fixed it, but again if I have 5 FTP account 3 are working and 2 are not working, they asked me to change password, I did it but no luck.

    This has been the worst service since last 5 years.

  4. Its working fine for me.

  5. Anoop, even i have 6 accounts with GoDaddy, the problem is with their 1 account only. It is the Ultimate Classic Hosting which has been affected.

  6. I twitted them, but I didn’t receive any response.

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