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GoOma – Tech Support Services at the comfort of your Home

By Sudam Nahak on 16 Comments / 3721 views

HeLLo Rodinhooders,

If asked to list down things that irritate you in everyday life, do any of the following match your list?

1. Slow traffic 

2. Parking space

3.Commutation Cost

Now just think of a situation where your laptop/Desktop (part of every household now) has got some problem, and now you need to figure out the service centre/repair centre and then go through this trouble of slow traffic and parking space (if it’s on a weekend then horrible) and repair your device and then return with the same pain of slow traffic.

GoOma (Go-Oma)

With GoOma we are going to solve this situation. We have launched this app Gooma, where you can register and raise a ticket for your laptop/desktop issue. And we pick your device from office/home, repair and drop that back at your doorstep. 

Meaning of GoOma

Go is the English word, Oma is a Dutch word which means grandmother. The reason of keeping is such a name is to reflect that, we can solve any Technical Issue related to Desktops & Laptops with very good customer support. With customer support, I meant the behaviour of our staff would be heart warming. This is a feel good factor that we want to share with our customers.

   The app can be downloaded here : https://goo.gl/qTXzOM

How this Works: 

Got any Hardware Problem with your PC/Laptop?

Got any Software Problem with your Laptop/PC?

Any Problem/issue, Just anything with your PC/Laptop- Just download the app and let us know

You don’t have to step out of your office or home.

Step1: Download the App from Google Playstore or from our website www.go-oma.com

Step2: Enter your details viz. Name, phone number and address, Device type

Step3: Our Pickup guy picks up your device and ticket raised for your device breakdown type

Step4: You receive an SMS/Call from us for the repair charges

Step5: After confirmation, Our technicians fix your device

Step6: Our pickup guy delivers your device and collects the payment

Six Simple steps to get your IT problems fixed

We started this 3 weeks back with boot-strapped funds. As of now we offer our services only in Hyderabad. 

Waiting for valuable inputs to market the app with minimum budget.

Sudam Nahak

sudam@go-oma.com

You can also follow us at :

  https://twitter.com/goomaservices

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16 Comments

  1. this is what we need in goa!!

    (even though we don’t have traffic jams :)))

  2. Thank you Asha:))

  4. Hi

    Have installed the App. You would not need to set OTP. Fix the UI and website.
    1. If I am the customer, I would expect you to repair at home. As you are unknown to any customer.

    2.Also, piggyback on existing Ola kind ones.

    3. You need to advertise in Madhapur and other IT areas.

    4. Movie advertisements, as well as OLX, Justdial kind of places. That’s where I usually search in Hyderabad.

    5.All this apps, common floor, Housing.com, food apps are famous in Bangalore. Hyderabad is a long way to go.

    6. For servicing, we still go to amir Peta or Secunderabad areas.

    We can discuss, I am available to speak on way fwd.

    Thanks and Best wishes

  5. Too Cool!

    I would love to have this in Delhi. 

    My Best wishes.

    ~Sunil

  6. Thank you for your insights Bhaskaruni. 

    Would love to discuss and fix few things. Please help me with your contact details.

  7. Thank you Suni!!!! We appreciate that. Maybe once we get funded we would start the services in the NCR region as well.:)

  8. Glad you like it. 

    Please check your gmail

    Thanks and best wishes 

  9. Speaking of traffic jams, we Bangaloreans hold the trophy for it and so qualify for such services 🙂

  10. Hi Sudam

    Congrats for the new startup.

    Two things i wish to suggest,

    Firstly. the customer i guess would not be interested in hassles of downloading ur app….as u know problems in Laptops and computers are not tat frequent happenings…. so try to keep it simple

    Secondly see if u can reduce the roundtrip time, ie u may think of over night services,which means the product is ready by early morning…

    Think over it, i have a few more ideas, pls contact me if interested.

  11. I totally agree to this 🙂 

  12. what happens for Macbooks?

  13. Thank you Sridhar,

    We will be in Bangalore soon. The next city to start our services are Bangalore.

  14. Thank you Praveen for your suggestions. I would like to discuss in detail regarding your suggestions. Lets connect and see how we can bridge the gap.

    BTW, I believe the reason for the App boom is basically due to get over the pain of calling the customer support executives. The idea was same for creating the app for our services too.
    Looking forward to connecting with you to discuss more on this.

  15. Alok,

    As of now, we don’t have experienced technicians for Macbook, but going forward yes we have thought have getting Macbook, and Apple products to be included in our services.

  16. Thank you Prajyot:)

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