Want to share few updates with the team.
Let me start with some of our stats.
Currently we are having an average of 15k daily active users,45k monthly active users on mobile with more than 300k sessions weekly out of which only 5% are new.
Last time when I have written the post .We were (Me and Sripad) still working at other firms and now we have quit our jobs .And some good news-We are funded(Got angel funding from Pravin Agarwala and other investor)..And we also got through google launchpad scale stage program where we got cloud credits worth $100k to get us started.
Coming to the title .It definitely has something to do with the post.Il share it in the end.
Want to share few product updates.We launched a new version in android with new design,alternates in same train,alternates with PNR result .
With this we are able to give 15-20% users with confirmed tickets.Our problem still remains.We don’t want anyone to postpone their journey just because they did not get a ticket.We started with only waiting list prediction but as we moved we found out that it is not enough to solve the problem.We should do lot more to solve this.More than a crore people travel in trains and with online travel segment holding more than 61% share of over all Ecommerce in India last year no doubt that it is going to be challenging. More people come online to search and discover tickets and we are trying to solve it.Wish us good luck.
Coming to the title.
Our ratings were going down.And we had no clue why are they going down.All the comments were good but the ratings were bad.Our ratings almost came down to 4.2 which was bad.We were looking at all possibilities if one of the features is causing this.But found out something interesting.
This was the text we were displaying for ratings prompt.
“Love the app? Please rate it in google play.”
And the text now .
“Love the app? Please give us 5 stars.”
I think you got the point.This might sound stupid for some but it worked for us and is proven.
Will share more in my next post
Update:10/05/2015:
Now we are rated 4.4 in google play.
Also adding one more tip to increase number of rating /reviews.
Android Devs will understand below code.
Our previous code:
String uri = “https://play.google.com/store/apps/details?id=com.confirmtkt.lite”;
Intent intent;
intent = new Intent(Intent.ACTION_VIEW, Uri.parse(uri));
Current Code:
String uri = “https://play.google.com/store/apps/details?id=com.confirmtkt.lite”;
Intent intent;
try {
intent = new Intent(
Intent.ACTION_VIEW,
Uri.parse(“market://details?id=com.confirmtkt.lite”));
} catch (android.content.ActivityNotFoundException anfe) {
intent = new Intent(Intent.ACTION_VIEW, Uri
.parse(uri));
}
What first variant does is it asks user to choose the app browser/google play where as second one directly takes him to play store.We have observed lot of people dropping at the point of app selection and were not rating.After we made this change our number of daily rating moved by 100%.
Feel free to reach out to me dinesh@confirmtkt.com
Thanks
–
Dinesh
ConfirmTkt.com