I would be so happy to have your review on my new product

By Jayesh Sidhwani on March 16, 2012 7 Comments / 2191 views

Hi Guys,

I have been working on InteractEasy.

InteractEasy is a small plugin that integrates with your website and lets your visitors have a voice conversation with your right from your website. It becomes really important during Mission Critical Steps while your visitor is interacting with your website.

We are in early beta and the product is a MVP. I would be glad to have your views, critiques, suggestions, praises and any other feedback that will help us improve.

Thank You.

Comments

Jayesh Sidhwani

7 Comments

Hemant Pulijala March 16, 2012, 7:58 am

great innovative idea. keep it up 🙂
amit sharma March 17, 2012, 4:45 am

Just to understand, say I am online but without a headset on my pc and customer wants to talk to me, does the call terminates to my mobile phone or at least a voicemail?

Looks like the future as ROE are the key now 🙂

All the best!

A.
Jayesh Sidhwani March 17, 2012, 12:55 pm

Hi Amit,

We are in a close beta at this stage and this is the MVP.

Right now, if you do not have a headset, there is an automatic fallback to having only a text chat. If you are offline, we are considering to either connect the visitor with the business with a phone call or some similar option.

Thank You for checking us out.

Jayesh
Alok Rodinhood Kejriwal March 17, 2012, 1:22 pm

can u add a few snaps here? that helps understanding what u have
Jayesh Sidhwani March 19, 2012, 5:41 am

Scenario: A visitor comes to your website, starts accomplishing various missions – logging in, browsing products, adding products to cart etc.

And then there are few mission critical steps – making decision about buying your product, making payment etc. where they might need some hand-holding.

At all those mission critical steps, he can just click on the InteractEasy widget on your website and call you

After he presses the Call button, InteractEasy connects the visitor with the business agent, providing the agent a brief information about the visitor – referred by, time on website, pages browsed etc.

A voice chat at this critical step helps the business agent to convey information quicker and convince the visitor faster

After the interaction, the visitor can rate it.

This is the flow in a gist.

– Jayesh
Smith March 19, 2012, 6:20 am

Its really a gr8 idea,by integrating with Magento and other e-comm frameworks. it ll be a Big Hit.

Congrats and all the best for your New Product.
Jayesh Sidhwani March 19, 2012, 7:11 am

Thank You Smith 🙂