My Rodinhooding with Delhi Metro (DMRC) – A good case of caring for customer

Among all Govt/semi Govt organizations I know, DMRC is among the most professionally managed ones. Below two incidents explains why I feel so. Its perhaps a lesson for many start-ups.

1st Incident : Sikandarpur Metro Station, Gurgaon

On my way to caching a metro for Delhi, I saw a strange thing, which is not actually strange if put in Indian context, see below image.

One fellow comes, Does what is forbidden and warned about, gives me a smile and goes away. I decided to take action, clicked a pictured and sent the below email to DMRC helpline.
.Got following Auto generated reply, was not expecting much action.

I forgot the incident and moved on, something strange happened after around 2 weeks, I got a call from Manager of Sikandarpur metro station, he politely explained what actions he has taken and wanted me to view the change, its indeed improved, see below:

Thanks Delhi Metro for taking care of your customers, Its indeed a big thing keeping in mind the number of commuters you handle on day to day basis.

2nd Incident- Guru Dronacharya Metro station:

See the below picture, it has became Guru Ronacharya, my office is next to the station and my colleague use to joke saying its Guru Ronacharya because DMRC knows all Rotlu guys work here. I knew DMRC will take action

And, this is what I did,

And results as expected

Thanks DMRC for being so nice and caring. I really feel proud of being a regular commuter.