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Need help with consumer complaints – 3 gas cylinder bookings illegally done on our gas connection

Hello RHs,

I am Prashant Chanchal, a regular RH here, well almost. Love reading all your awesome posts.

Today I seek some suggestions in a clear case of mishandling a consumer’s account apparently by some employee at HPCL’s authorized gas agency in Kolkata. To put things shortly, this year we have not made even a single gas cylinder refill order request, yet today (29th Aug), on checking online, I noted my order history reads 3 bookings and deliveries done on our name dated 2nd Jan, 9th Feb and 12th Apr.

This is clearly breach of so-many-things one can think of. This is obviously annoying. I feel pissed off and cheated. 

I would appreciate if someone with their knowledge and experience could suggest what actions can be taken to best bring justice to my case.

Some info:

Account holder – Kumari Deepmala (my sister) | Consumer # 637731 | HPCL gas agency: Topsia, Kolkata

Some of the things I could think of (but never had experience with) are:

  1. I could talk to the related agency. Update: Done, to no avail (they’re brushing off the claims)
  2. I could speak directly to hpcl’s customer support.
  3. I could take this to online consumer forums.
  4. I could also give Akosha a try but not sure how much can they help us.

Looking forward to any inputs,

Many thanks,

Prashant | 9681 9241 32

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3 Comments

  1. prashant,

    jfyi – ankur of akosha is a rodinhooder – https://www.therodinhoods.com/forum/topics/the-story-of-a-startup-called-akosha

  2. Hi Asha,

    I will get in touch with Ankur and see what best can happen.

    Thanks as always,

    Prashant

  3. Hey Rahul,

    Thanks a bunch for writing in reply and doing the basic search. Appreciate it.

    As suggested by you, I’m doing that, should that not work out, I’ll ping you by day after tomorrow.

    And thanks for your great gesture there. Precious!

    Prashant

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