Our e-commerce portal has been hacked – i need tech and payment gateway help

By Sachin Parekh on July 29, 2014 23 Comments / 2630 views

Hello,

I am the Co-founder of Stemline Flowers & Events Pvt. Ltd. Our e-commerce portal www.stemline.in had been hacked a few weeks ago.We managed to restore the site in few days, but then Big Rock disabled it due to infected files.

Our payment gateway service providers, CC Avenues also deactivated our account due to security issues.The site is made using Open Cart.We don’t have any tech person in our team. Can anyone assist us please? We will surely compensate you for your time.

If you can connect us with someone at Big Rock or CC Avenues that would be awesome too! We want to resolve this matter on priority as well as have someone on retainer to maintain/update our site as well.

Comments

Sachin Parekh

23 Comments

asha chaudhry July 29, 2014, 1:04 pm

sachin,

vishwas patel – the founder of CC Avenues is a rodinhooder. check this post and comment on the thread if need be to get pramod ganji’s attention (he works for CC Avenues) – https://www.therodinhoods.com/forum/topics/need-help-regarding-payment-gateway-that-accepts-marketplace

pls use the search engine and checkout posts where big rock has been mentioned.

go through posts in e-com & ASK

i will ping the rodinhooders who come to my mind who can possibly help you out…
Hardik M July 29, 2014, 2:18 pm

Hi Sachin,

Can you let me have your contact details and we can discuss this? Mail me at hardikrm[at]gmail.com

Best Regards,

-Hardik
Karan Ahuja July 29, 2014, 4:24 pm

I suggest you take the site and host it again .

Clean up the infected files.
See what is present in corrupted files.

Google for it and then identify the cause so you can clean easily.

Start new accounts with big rock and cc avenue.

Ensure same bug doesn’t hit again.

It’s easy.move step by step.

Message me if you need help.

Cheers,
Karan
Sachin Parekh July 29, 2014, 5:21 pm

Thank you so much asha. Did not realize the power of trhs. What prompt responses! Thanks once again.

Regards

Sachin
Sachin Parekh July 30, 2014, 12:46 am

Thanks for your assist Karan.

Unfortunately i do not have the expertise to resolve this nor does any member in my team. I would be grateful if you could guide me to someone who can take this up for us. Thanks.
Mukesh Dube July 30, 2014, 5:46 am

All the given advices are good… you can also contact https://www.facebook.com/saketm0di He is the cyber security expert, may be you will get some additional information for future purpose.
Amit Shroff July 30, 2014, 7:16 am

Hi Sachin,

Sorry to hear about the bad news. Lets us know how can we help you. We can help you. Please go through this post.

https://www.therodinhoods.com/forum/topics/start-an-ecommerce-at-just-rs-5000-00

If you need additional information call me at 9811122212

Regards,

Amit
Peeyoosh Kumar July 30, 2014, 10:25 am

Hi Sachin,

Sorry to hear that, I own a cyber security firm “Security Thinkerz“, we have worked with few rodinhooders and helped them in regaining their portal and secured for them.

Please, drop me a mail, on peeyoosh.kumar@securitythinkerz.com, so that we can discuss on this further, also I would love to help you guys in setting up the server and install the scripts.

Looking forward to talk to you.

Peeyoosh Kumar

Security Thinkerz

Edit:

please, go through this post, We have helped Ms. Mandeep here:

https://www.therodinhoods.com/forum/topics/hacker-a-startup-1
Mithilesh Jindal July 30, 2014, 12:21 pm

I would suggest you to contact with Mr. Peeyosh. He is very nice person to deal in such a case.
asha chaudhry August 1, 2014, 6:11 am

hi sachin,

has this been resolved?
Sheth Raxit August 1, 2014, 10:58 am

Just reading now,

If it is still not resolved, I can help you out

call me on 98922 38248 or email raxit@m4mum.com
Ruturaj August 1, 2014, 11:28 am

Hi Sachin,

I can understand the pain, have survived from such attack. In addition to file correct, my site had also got marked by Google as possible threat. Let me know how can I contact you ? I am aware of Open Cart, Web hosting and Payment gate integration.

Ruturaj
Sachin Parekh August 5, 2014, 7:22 am

Thanks for your prompt reply Ruturaj!

Our contact details are 9619185961/28227216

Please share your contact details. Chetna will get in touch with you.

Regards

Sachin
Sachin Parekh August 5, 2014, 7:24 am

Thanks Sheth.

Chetna is already in touch with you.

Regards

Sachin
Sachin Parekh August 5, 2014, 7:26 am

Thanks Peeyoosh!

We just spoke, look forward to speaking again this evening. Lets hope we can work with you in resolving this issue.

Regards

Sachin
Sachin Parekh August 5, 2014, 7:35 am

Thanks for your assist Mukesh. We will surely connect with Saket Modi.
asha chaudhry August 7, 2014, 9:58 am

hey all,

just wanted to add a quick update –

i wrote to vishwas patel (the founder of cc avenues, who is one of our earliest rodinhooders) – sharing this link and within 2 hours he replied and got someone to look into the issue!!!

how awesome is that?!

sachin will update you on the rest….
Amit Shroff August 8, 2014, 11:27 am

Dear Sachin,

Did you find a Solution. If not please feel free to speak to me. I suggest you dump the current website and launch a better ecommerce store.

https://www.72interactive.in

Regards,
Amit
9811122212
Anthony Fernandes August 8, 2014, 12:45 pm

Hi,

If your problem is not solved. Call me on 9833873288.

I might be able to assist you. Especially to reduce the chances from this happening again.
asha chaudhry August 21, 2014, 4:43 am

hi sachin,

we were really looking fwd to an update from your side.

was CC Avenues able to sort out your gateway issue?

was any rodinhooder techie of some use to you?? do let us know!! these posts become case studies for us….
Sachin Parekh August 22, 2014, 5:22 am

Hi All

A big heartfelt thank you to Rodinhood for providing instant support and offering guidance to resolve our website hacking issue. As also, Peeyosh Kumar of SEcurity Thinkerz….Thanks man. You really came through for us. Appreciate your straightforward and helpful approach. Thanks to CC Avenues…Vishwas Patel’s office promptly called us to offer any assistance that we might need for the e-commerce integration. Asha….what can I say….you are a rockstar! You guided me in posting our issue….connecting with fellow Rodinhooders….truly grateful to you!

Our website is now live and kicking 🙂
Peeyoosh Kumar August 22, 2014, 6:58 pm

Thanks to you Sachin for providing me such a great opportunity to help you guys, It’s Really awesome working with you, Looking forward to work with you again. 🙂

Peeyoosh Kumar
Mohammad hassan January 4, 2019, 5:06 pm

Amazing! Our payment gateway service providers, CC Avenues also deactivated our account due to security issues.The site is made using Open Cart.
https://uaetechnician.ae/payment-gateway-uae