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ShipNinja – Never visit the Post Office again! Need feedback & suggestions.

By Mubaid Syed on 29 Comments / 6176 views

Hello Rodinhoods,

After running LazyNinja for 2 years and interacting with many e-commerce companies, I have realised, reverse logistics and handling e-commerce returns is big pain point. Tackling that, I have launched my 2nd venture ShipNinja couple of weeks back. 

The Story behind the Idea – 

I went to my home town a month back and forgot my bike keys there. After coming back to Hyderabad, I told my dad to courier them. That time, he was so busy with office work and could not take time off during office timings. And after office hours, couriers were closed. I kept calling him everyday. One day he jokingly asked, “When I visited Hyderabad, you called that Ola Cabs using your mobile app. Don’t you have some other app using which I can just call courier to my office and get it picked up?”

It was a great idea and I started doing lot of research on it.    

Well, finally he got time after a week, but he had no knowledge of which courier is best for Hyderabad. He found one local courier nearby and sent it via that courier charging him Rs 150/- for a single key. It took 8 days to finally reach me. In those 8 days, I had to track it every single day to see where it has reached. It was a pain and thus SHIPNINJA was born with an aim to make sending couriers a magical experience.

ShipNinja – The Easiest Way to Courier Anything, Anywhere

What problem are you solving?

These days, we are all either Too Busy or Too Lazy. Sending couriers is a pain. We have to find the perfect packing material for item’s safety. Of course, we are not packing experts so we end up doing jugaad with whatever we can find at home. Taking time from our busy schedule, drive down to nearest post office or courier counter. Post Offices are cheap but there is always a long queue. On courier counter, we pay whatever is demanded without comparing rates with other couriers. And finally if we send it, we have to track it daily to see if it has reached the destination.

It’s the same for centuries. What can you do?

Using our simple and awesome mobile app or using whatsapp, just take a Picture of any item to be Couriered, Enter Pick up and Delivery address and relax. We will take care of the rest. We will pick up the unpacked item from your doorstep, our expert team will pack it for safety and we will send it via more reliable and economical courier saving you lot of time and money. Oh yes, we will also track the courier and inform you once it is delivered. Isn’t it a magical experience? You just take a pic of the item and phuuufff… its gone.. :)

That sounds awesome.. How much do you charge?

That’s the best part. There is NO Extra charge for pick up and packing. It’s all FREE. Whatever you pay to post office or courier counter, we charge less than that for the entire process. Aren’t we a sweetheart?  :)

I have never heard your name. Are you a courier company?

No no. See, that’s the beauty of it. We don’t own a courier company. We just facilitate the pick up, packaging and tracking. We have tied up with BlueDart, Fedex, GoJavas, First Flight and DTDC. Based on your destination, we select the best courier. Any headache dealing with them is ours.

Are you telling me you will track it also for me?

Didn’t we tell you to relax and chill? We are employing a dedicated team who will track the packages and intervene in case of any issues. Once we pick up from your location, just forget about it. We will track it, we will follow up with courier customer care and we will also notify you once it is delivered. So even if you are an individual or an e-commerce company, you can concentrate on important tasks and leave the shipping to us.

I need to send Ostrich Eggs.. How do you guarantee the safety? 

We are employing people who are experts in packaging and from crafts n arts background so that each package is carefully examined and packed in such a way that it is safe for transit. We also pack it so that it reduces the volumetric weight and saves you cost.

What if the Ostrich Eggs break? They are very rare you know?

Worry not. All the items sent via ShipNinja are automatically insured upto Rs 10,000/- and if you can think your item is more precious and need extra insurance, just let us know and we will provide you the guarantee.

Awesome.. I love it.. What else can you do for me?

Along with singing Altaf Raja songs, we can do a lot things. Ordered something online but doesn’t fit and need to send it for replacement? Gone are the days of packing it, talking to online company and sending it, then asking for courier charges back. Just summon us. We are doing collaborations with as many online companies as possible. So, just take a pic of item and select which company you need to return it back to. We will follow up with that company and return it to them. 

OR if you yourself own an e-commerce store or you are someone who sends out couriers very frequently, we can take care of your entire logistics for you. Every e-commerce company feels like they are running 2 businesses, one their own and another a logistics firm by constantly tracking and follow ups with courier customer care. We don’t want to see you suffer. Please leave that to us and you take care of selling those awesome t-shirts online.

Awww… I think I am in love you. Can I help somehow?

We have currently launched in Hyderabad city and are seeing very good traction. You can help us by spreading the word about us to your friends and colleagues. Right now we are trying out different marketing channels online & offline to see which brings us more exposure and traction. 

Would love to get feedback from Rodinhood Community on how should we market it aggressively and any other feedback on the idea. 

We are also looking for investors who might find this space interesting and most importantly mentors to guide us for aggressive expansion and growth.

Or can directly reach me on Twitter – @MubaidS

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29 Comments

  1. this is so neat mubaid!

    you remind me of abhik. think of a problem and boom! the next thing you know a website is up and you’re addressing the problem!

    i found it very interesting that you have a blog on all your sites. kudos! there is a lot of merit in blogging and i’m sure you already know that!

    just one caution – be careful how you use whatsapp.

    i realise you will only share pix on whatsapp and not run your biz on it, but still check out what happened to dhruv’s venture (he’s now moved to another IM telegram)

    https://www.therodinhoods.com/forum/topics/thank-you-rodinhooders-icliniq-s-whatsapp-a-doctor-is-live

  2. ps: I THINK THE NAME IS PERFECT!!!

  3. pps: your headline – why POST OFFICE? people don’t usually send keys and stuff they forget or need to be fetched via the post office. 

  4. Thank you so much Asha ma’am.. 🙂
    Ohh I guess I have to learn a lot from Mr Abhik.

    Of course, I realised it quite late but blogging is the best way to reach out to followers and attract potential customers. Its free and more personal than any kind of advertising. 

    And thanks a lot for pointing out about WhatsApp. Its really scary. Anyways, we used WhatsApp just for validation of idea. We are launching our mobile app in a week which will have lot many features. 🙂

  5. Ohh.. I wanted to write post office and courier counter but it was getting too long in the headline so used only post office – for sending couriers.. 😀

  6. Hi Mubaid,

    Idea appears to be amazing. I think SME’s should be good target market.

    My Best wishes.

    Thanks & Regards

    Sunil Suri

  7. Thanks a lot for feedback Sunil.

    Yes are targeting startups and small e-commerce players initially to take care of their logistics and as well as reverse logistics.. 🙂

    Any other ideas or suggestions are most welcome.. 

  8. I have 25 kgs of clothes that need to be sent to Mumbai from Delhi.
    How will you ship it?
    When will you pick it up?
    When will it be delivered?
    How much will it charge?
    Who will bear the octroi charges?

  9. Aweso

  10. Mubaid, I’ll use this service if you deliver as promised. Let’s be in touch. 🙂

  11. Thank you Ameya.. If any ideas or suggestions please let us know. 🙂

  12. Hello Imran,

    Actually we are currently operating in Hyderabad only. After successful experiments we will surely expand to other cities as well.. 🙂
    Regarding how it works  – 

    We ask customers to send a pic of whatever they want to courier. That gives us an estimate of the size of package. If the item is not packed, we take the necessary box for pick up and bring it back to warehouse where it is packed for safety and reducing volumetric weight.

    We send it via Fedex, BlueDart or DTDC based on the delivery destination and lowest cost for the destination.

    Charges totally depend on the size of box and weight. We keep customer in loop in each step and keep sending them notifications. We also track it and notify them once it is delivered.. 🙂

  13. Thank you so much Yuvraj.. 🙂
    Till now we have been giving awesome service to anyone who used ShipNinja. 

    Would love to know if you have any suggestions or feedback,.

    Thanks 

  14. hey mubaid,

    check out this post on packaging – might help you – https://www.therodinhoods.com/forum/topics/are-you-packing-a-punch-all-about-ecommerce-packaging-for-indian

  15. Thank you so much Asha ma’am.

    That’s an interesting article. I have seen many e-commerce companies providing amazing products but not focussing enough on packaging. That’s why while running LazyNinja, I decided to do an experiment. I wanted to make the experience of ordering tee from LazyNinja memorable and do something totally different. So, we used very attractive polybags packages for outer cover. Inside the cover, along with t-shirt there would be many items. One lollypop (Rs 2), one witty keychain (Rs 4), one crossword puzzle (Rs 1) from Big Bang Theory or FRIENDS series, one small funny caricature card (Rs 2) and one hand written thank you note.

    The experiment results were mind blowing. People were so shocked to see 5-6 goodies along with their t-shirt. All this costed me just Rs 10/- extra in total which is nothing, but no one expected it and it brought lot of word of mouth publicity when people used to post pictures on social media and that’s how we grew to 3.5 lacs fans on Facebook so quickly. I should write a blog on this experiment.. 🙂

    The article touches on very imp points. Hopefully I will be able to implement these in ShipNinja as well.

    Thanks a lot for sharing.. 🙂

  16. I need this service for Pune. We have 90% client in USA and want to ship the item on daily basis. Please let us know when u launch in Pune

    Contact email id – averipeeps@gmail.com

  17. Its a good idea and i dont see a reason why it wont work considering you maintain the service quality and give awesome customer experience.

    All the best.

    Pradeep

  18. Hi Mubaid intresting thought on solving the logistics Support issues. We are

    full fledged Logistics Company and specialising in all kinds of transportation modes

    Get in touch with me on anuj@transairexpress.com we can get your presence In Major

    Metros within 1 month.

  19. Sure Mr Rajkumar. We will surely notify you once we launch in Pune. Currently we are working out of Hyderabad hoping to expand to other cities soon.. 🙂

  20. Thank you so much Pradeep.. 🙂
    If any suggestions or feedback, please feel free to let me know..

  21. Thanks a lot Mr Anuj.

    It sounds wonderful.

    I will send you an email to discuss further.. 🙂

  22. Congrats Mubaid!!

    When you start in Ahmedabad, do let me know… we have tie up with couple of courier for sending our product, we can work out something.

  23. Hi Mubaid,

    Very good concept. When will you start it in Delhi-NCR; please do let me know. I am very much interested to work on this.

  24. Do you ship gold coins?

  25. Sure Jaykishan… Hopefully we expand to other cities soon.. 🙂

  26. Hi Vivek.. We do have plans to expand to Delhi and Bangalore very soon. Getting lot of requests as well. Thanks a lot for motivation.. 😀

  27. Hello Alok sir,

    Sure, we can. Some courier companies do not accept high value items. Others have an upper limit on the value of the item for courier. Its tricky, but possible. If someone really sends gold coin via us, we will do 2 things – One, we will make it mandatory for customer to opt for insurance and Second, we will pitch them for funding.. :p

  28. Hello!

    Can We Discuss on the Shipping Requirement. We need to ship the Parcel approx 100 Daily and Looking for Better Solution.

    Thanks,

    Mithilesh

  29. Mubaid nice concept. I have been thinking of this, that why there no logistic company in India is doing something like this. Since most would look at B2B and would ignore B2C, they would charge hefty price and you will have to visit their office to drop the courier.

    So how have been the journey, when do you plan to go pan India or at least metros.

    Regards,

    Amit

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