My daughter received a gift (3 soft teddy bear + few chocolates), bought online from Ferns n Petals, sent by one of our relatives at Gurgaon, on 01 April 2013. day before yesterday i was just having one of these soft toys when i noticed, a metal wire used to shape the teddy bear (all three of them)… a very sharp edge of this wire has all the potential to pierce the skin and cause whatever damage & septic !
I wrote to them, and posted this on the FNP facebook page too, within minutes they removed the post, i posted again, and this time on various comments too… again removed, got a reply from FNP, asking for order details, which i gave them the order details promptly… today i have received this mail copied below.
I see that the person responsible for procurement is either not doing his job or is simply ignoring the quality & safety standards… may be for kickbacks or just plain ignorance. Which ignorance can cause serious harm to the customer, this was just a soft toy, what about chocolates & cakes and all those consumables, nobody knows from where it is bought & supplied in what condition.
At one point i was contemplating becoming a franchisee for FNP. Thank God, I did not pursue !
I Quit on Ferns n Petals, you also take care on what you buy from FNP on your own risk.
(a grave concern for me, as my daughter had a medical procedure done couple of months back, and requires utmost care/safety from any kinds of infections)
Mail from FNP & the wire photo:
“Dear Ginni Xanders,
We would like to notify you that we have received the order number (701391346) and forwarded the complaint to the concern department to take action against the concern delivery department . We appreciate and thank you for the patience reposed and generosity displayed while addressing this issue.
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Editor’s note:
Update from FNP: (email sent to Ginni on 18/4/2013 – as mentioned in the comments below)
“Dear Mr.Xanders,
We request you to kindly confirm if we can arrange the redelivery of the order along with the apology note or process the refund for the order. We will ensure, such situation never occur in future. Kindly accept our sincere apology for the inconvenience this may have caused to you.”
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