Dear Friends,
This blog talks about one of my horrible experience with a travel portal (www.mustseeindia.com). I would also like to have others opinion as to what could be done.
Me and my wife were planning for a Kerala trip. We had got in touch with mustseeindia and we were sent many mails and followups with different options of packages. In the month of Jan we finalized one package and made the payment. They had asked for 100% of payment in advance, which we on good faith did.
The travel was supposed to happen in the first week of February. Unfortunately in the last week of January my father had some health complications and was admitted to ICU, and i had to rush to my hometown.
Since we could not go for the trip we wanted to cancel the trip and therefore we sent a mail to them for cancellation and then
Even though we had informed 3 days before the travel and we were entitled to get 50% of the refund, but once we asked for the refund we were told that we had to inform 3 WORKING days in advance atleast. No travel portal or website or IRCTC have these kind of policies. What is more interesting is that on their website its clearly mentioned 2- 6 days before the travel (AND NOT WORKING DAYS).
I even had mailed their top bosses (co-founders Sanjay and Vikas) but did not get back any reply or update from their end. It seems decision to follow this unethical policy flows from the top.
I don’t think this is at all ethical what they are doing. What can be done in cases like this? Being a startup and a small company (with less marketing budget) its extremely important that we understand that these unethical practices can give us some quick money but can lead to a very bad name in the market. I would request if anyone out here in the community knows people in MustSeeIndia and can help us in our case it could be very helpful to me.
Thanks
Nikhilesh
Cofounder, Helical IT
DW and BI Company
www.helicaltech.com
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UPDATE: 17/March/2015
Within a day of posting this, we have got update from MustSeeIndia. I have got a mail from their team saying they will refund the money (hoping to receive the same soon). Long live Rodinhood community. Below a snapshot of my mail to Asha and Alok. A special thanks to Rohit.
