I have a Vodafone connection for the last 11 years roughly. I haven’t changed my number over the years, but lots of things have changed at Vodafone. For example, the services are at their worse.
3G is barely usable, 2G is abject and the customer support officers are more illiterate than ever, and more network drops than I can count.
For the last 5 months, I have been writing to their rather mechanical staff that I am not getting their 3G network on my way to work. EVERY SINGLE DAY. Yes, EVERY SINGLE DAY, EVERY SINGLE TIME.
I don’t know what part of my mail/conversation do they not understand, but they just keep saying, “our engineers are working towards it.” Yeah right, and even after 5 months, the situation hasn’t moved one bit.
Here are a couple of examples of how bad their network is:
In spite of paying a premium, this is what I get. And today, the cherry on the cake pops in my mail.
The second line is pretty insightful. It gives us a sneak peek into the blazing fast future Vodafone has planned for all the Mumbaikars. Regretfully, I am not convinced. Far from it.
In fact, it spills some beans on how useless, nonsensical and abject their 3G services are. It clearly shows Vodafone HAS NO INFRASTRUCTURE TO SUPPORT 3G, and are still struggling to set it up, mind you, WHILE THE SERVICE is available to the public. It’s like selling a car that only has the body ready. The engine and wheels are still being manufactured, but the car is sold. To the people. For use.
This mail has clearly showed how incapable and helpless Vodafone India is when it comes to providing a service they are already charging people for.
Even after countless mails to their top executives, the problem persists and the issue remains unresolved. Tired and out of options, I have decided to move on.
Vodafone India, if you are reading this, I want to tell you what I think of your 3G stands for.
For me, your 3G stands for Third Grade. Because that’s what it truly is.
PS: Those screenshots show how inconsistent Vodafone 3G is, as it constantly keeps falling to 2G or just drops completely to NO DATA Network. It takes me 45 minutes to load the Google page, a page that has practically NO image on it.
If any Rodinhooder can help, it would be great.